Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
338 reviews
PelipostSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pelipost is the leading Photos-to-Prison App®, dedicated to helping families stay connected with their loved ones in correctional facilities across the USA. Our easy-to-use app allows you to upload your favorite photos, which we print and ship directly to the prison or jail. With over 20 million photos delivered, we’re trusted by families nationwide for our reliable service and unmatched expertise in correctional mail delivery.Founded by a family who personally experienced the challenges of staying connected during incarceration, Pelipost understands the importance of sending love through photos. We prioritize secure delivery, high-quality prints, and customer satisfaction, ensuring your photos reach your loved one quickly and safely.Whether it’s a birthday, holiday, or just because, Pelipost makes it simple to share life’s special moments with those who matter most. Start sending photos today with Pelipost—the app that turns pictures into priceless connections. Download now on iOS and Android.
Pelipost (pelipost.com) has 338 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 297 reviews with 5 stars · Clear filters
Tabitha resolved my issue quick
By M. P.
Response from Pelipost· Jun 24, 2025
Thank you for the great review! We're so pleased to hear that Tabitha was able to resolve your issue quickly. We truly appreciate you taking the time to share your positive experience. Thank you for choosing Pelipost to stay connected! ^CM
Good communication. Fast responses. My problem was solved. Thank you!
By Jason
Response from Pelipost· Jun 24, 2025
Thank you so much for your kind words, Jason! We're thrilled to hear that our team was able to resolve your issue quickly. Your feedback means a lot to us, and we're always here to help whenever you need us. ^CM
I’ve been very satisfied with this app. My husband gets his picture in a timely manner, the picture quality is good, and customer service is quick to respond and are great! Last of all I pay for a subscription and feel it’s worth every Penny!
By Windy E.
Response from Pelipost· Jun 12, 2025
Hi Windy, Thank you so much for this wonderful review! It means the world to us to know that we're helping you stay connected with your husband in a reliable way. We're especially grateful for your kind words about our customer service team - they genuinely care about each family we serve and work hard to make this process as smooth as possible for you. Thank you for trusting us with something so important, and for being part of the PeliPALS community! ^CM
Janel was able to assist!!
By Courtney G.
Response from Pelipost· Jun 12, 2025
Hi Courtney, Thank you for taking the time to share this! We're so glad Janel was able to help you. We're here whenever you need us. Thank you for trusting Pelipost with your family's connection. ^CM
I told pelipost there was an issue at the penitentiary where my fiance is. They sent me back an email asking for the order number. I sent them a screenshot of my whole order. And the next email I got was telling me that my order was being reprinted and as soon as it was finished it would be shipped out. They didn't even wait for the other package to pictures to come back. So that's that much sooner that my loved one is going to be getting the photos that I sent that the penitentiary would not give to him. I've always been satisfied with Pelipost and I love what they are doing for our loved ones that's in prison and for the families of our loved one out here who miss them desperately! They just made this a lot easier for me and it is so appreciated and they are awesome again thank you Pelipost thank you very much!!
By Lisa Ladybug W.
Response from Pelipost· Jun 6, 2025
Lisa, thank you so much for taking the time to share this detailed review! 💙 We're so glad our team could quickly resolve the facility issue and get your photos reprinted and shipped out right away. Your words really touch our hearts. That's exactly WHY we do what we do. We understand that every photo carries so much love, and when facilities create obstacles, we're here to navigate through them with you. Thank you for being such a loyal customer and for trusting us with something so important. Reviews like yours remind our entire team that we're not just processing orders, we're helping love travel across any distance. We're honored to be part of keeping you and your fiancé connected! ^CM
Very helpful in resolving my problem
By Mike P.
Response from Pelipost· Jun 2, 2025
Mike, thank you for your review! We're glad to hear that our team was able to help and provide exceptional service. Thank you for choosing out app to stay connected! ^CM
My preferred method to send my loved one pictures and cards.
By MD
Response from Pelipost· May 30, 2025
Thank you for your review! It means the world to us knowing that Pelipost helps you stay connected with your loved ones. There's something truly special about receiving a physical picture or card in the mail- those little moments of joy are exactly why we do what we do. We're so grateful you've made us part of your way of showing you care! ^CM
I was unaware that changes needed to be made by a Customer Service Rep. I inadvertently deleted my account. Customer Service took care of my problem within minutes. Everything was handled in a very professional manner.
By Cheryl P.
Response from Pelipost· May 20, 2025
Thank you for your wonderful 5-star review, Cheryl! We're delighted our Customer Service team was able to quickly restore your account after the accidental deletion. Providing fast, professional support is a top priority for us, especially when dealing with something as important as connecting families through photos. We appreciate you taking the time to share your positive experience and look forward to continuing to provide you with excellent service! ^CM
