PEGAIReviews of pegai.com

Despite criticizing other leather company's, I was appalled by the leather products that showed up at my door. I purchased three different desk sets. One came with huge, visible holes and scratches. The other was plasticky and poor quality. The third was OK. The team let me know that this kind of "texture" is common because it's part of the leathers natural character.....I work in a professional office and a desk set of that quality would not be acceptable. Do not order from Atelier Pegai.

I bought the tote bag Sharon in February for about 450€. After about 2 months, one side of the bag looked noticeably different than the other side: the handles of the bag seem to pull up the outer leather layer which results in a very big and broad fold just on the upper edge of the bag. This only happens on one side, even though the handles look absolutely the same and are placed in the same spots. I claimed this as a defect with pegai, hoping to get a replacement or refund or repair. They answered me saying that this is a normal characteristic of a leather bag - leather sags over time - they did not give a satisfactory answer as to the mystery why this only happens on one side of a symmetrical bag... I suspect that one side is re-enforced and this was somehow forgotten on the other side during production. Also they said that this is caused by weight in the bag. The Sharon bag is a large tote and I usually carry in it purse, keys, phone and sometimes a coffee thermos (small!) - all in all perhaps 1kg. I do not think that this weight is too much to ask for a large leather tote in an office style. Except for this ugly big fold, the bag is really great. I am super disappointed b/c I wanted to invest in a durable, well-made product and wanted to support a small company. Now, I have a very expensive bag that looks like something out of a cheap fake-leather factory. I think their answer to my claim is dishonest. I will go back to buying from established brands like Longchamp where the price point is similiar, but the last bag from Longchamp lasted me 12 years w/o any strange leather sagging. Claudia