Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
58 reviews
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Peet's Coffee is a San Francisco Bay Area based specialty coffee roaster and retailer.
Peet's Coffee (peets.com) has 58 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
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First Pete’s Coffee is a fine coffee purveyor. I have purchased Pete’s for years. My issue is the over roast and grind of their French roast. Boyd Coffee who sold out to a competitor had a blend called French #6. This coffee wasn’t as dark and the grind not like pancake four. It had character and real flavor. it would be nice to see Pete’s re-evaluate their French blend.
By William S.
I love this coffee... that being said, I'd love it even more IF THEY'D SEND THE STUFF by something other than mule train. The delivery is very inconsistent. I shop on line most of the time for groceries, so having to go to the store to buy coffee because my shipment apparently went to Mongolia or somewhere is very annoying. Then they responded and told me they were replacing the "missing" order at no charge. That's great, except the replacement order has apparently gone the way of the first. What the heck, you guys??? JUST SEND ME MY COFFEE!!
By Jean Hollifield S.
Good morning, I am a daily customer of your Peet's here at grand street in south san francisco … everyday, i order the same - small regular coffee in a large cup filled with 2% milk. I spend an hour at least to just relax and watch other customers come in and out. Sometimes, i would come back for afternoon coffee. Today, i was surprised to be told i will be charged extra due to filling up my cup with 2 percent milk. I could've told that i can fill it up myself at the condiments area - however, it is not always tended with supplies. In which case, i think i will go back to starbucks, a block away, and spend my avg $5 per day in that store - they know me by my name, as i used to go there when your store was closed due to pandemic. I am hoping you will care to respond to this feedback whenever your time permits as i shall give you my benefit of the doubt. Most sincerely, Paul
By Paul Samuel R.
I ordered the Red Mocha Haraaz. Expecting a very rich and dark cup of coffee. I was a little disappointed. Not terrible, but I wouldn't buy it again.
By Carolyn
it's a coffee shop. you'll go inside and think "yup it's a coffee shop". People will make your drink slightly differently store to store, but it's still coffee. it's an average coffee shop that looks nice in some locations.
By Kyle S.
