Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
157 reviews
PearWoodSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PearWood is a premium hair care brand redefining what at-home color maintenance looks like. Our flagship product, a hair dye shampoo, is engineered for both men & women who refuse to choose between healthy hair and vibrant color.
PearWood (pearwood.com) has 157 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
157 approved reviews, newest moderated first
Never received my order.
By customer
Response from PearWood· Sep 28, 2026
Hi there, we're so sorry your order hasn't arrived yet—that is incredibly frustrating. We definitely want to track this down and see what happened. Please reach out to our support team at [email protected] with your order details so we can get this sorted out for you right away. 💛
Product takes too long to arrive. Good looking packaging but not practical shampoo dispenser. Very expensive for a one-time use and a dye that does not stay long.
By Liliana
Response from PearWood· Sep 28, 2026
Hi Liliana, I'm so sorry for the long wait and that the shampoo didn't hit the mark for you. It is definitely frustrating when the dispenser is tricky to use and the color fades faster than expected. Please reach out to our support team at [email protected] so we can make things right for you! 💛
Response was quick and there was follow up.
By Candace H.
Response from PearWood· Sep 28, 2026
Hi Candace! So glad to hear our team was able to help you out quickly. We always want to make sure you feel supported and get the answers you need. Thanks so much for taking the time to share this with us! 💛
Great product, nicely packaged, easy to open and ready to use. Color is great, very close to my natural color. The best!
By Nancy H.
Response from PearWood· Sep 28, 2026
Hi Nancy! 😊 So happy to hear the color matched your natural shade perfectly. We love knowing the packaging made it easy for you to open and use right away. Thanks so much for trusting us and sharing such a wonderful review! 💛
The container does not pump the two products evenly. I pumped several times and only got the clear gel. So I wasted probably 6-8 pumps of one product. I lathered the product on my hair, waited over 15 minutes and it did not cover my gray. It actually made my gray stand out more because some color was deposited on the hair just after my gray making it a little darker which contrasted the gray even more. I had high hopes. I will try again but it looks like I’m out the money I paid based on the claims of this product. The smell is bad, that being said if it worked the smell would not be a deal breaker. One positive note it made my hair soft.
By CDH
Response from PearWood· Sep 28, 2026
Hi there, we're so sorry the bottle didn't pump evenly and that it didn't cover your greys. It is definitely frustrating when the product doesn't dispense right, as that can really affect the final color results. I'm glad it at least left your hair feeling soft, but we want to make sure you get the experience you paid for. Please send us a direct message at [email protected] so we can share some quick tips for the pump or get you sorted with a refund! 💛
Don't waste your money. First this shipped to me from overseas. The Facebook ad stated you did not need gloves as the color only deposits on your hair and your hair will look and feel healthier because they do not use harsh chemicals. The instructions on the bottle say use gloves. The dispenser doesn't put out the mix correctly. When you rinse out the product your hair feels like straw. It doesn't cover roots, or grays, or really do anything.
By Jennifer
Response from PearWood· Sep 24, 2026
Hi Jennifer, we're so sorry the color didn't cover your grays and left your hair feeling dry. That sounds like a really frustrating experience, especially with the dispenser acting up and the confusion around the gloves. We definitely want you to feel happy and confident with your results. Please message us directly at [email protected] so we can make this right.
The dark brown color ese to Orange/red tone.
By araceli F.
Response from PearWood· Sep 24, 2026
Hi there, we totally get why it’s frustrating to see orange or red tones instead of a rich dark brown. Sometimes color can pull unexpectedly warm depending on your natural hair. Please send us a quick message at [email protected] so we can help fix this and make things right for you.
The color of light brown turns out great on my Salt and pepper hair color! It's not stark white . It looks like it use to. And it build a u use it. And it looks like I just got it colored it's shiny!!
By Suzie S.
Response from PearWood· Sep 22, 2026
Hi Suzie! 😊 So thrilled to hear the light brown looks so great on your salt and pepper hair! It’s wonderful that it brought back your natural look and left your hair looking so shiny. We love knowing the buildable color is working perfectly for your routine. Thanks a lot for sharing this with us and being part of our family! 💛
