PeapodReviews of peapod.com

We’ve had all positive experiences with Peapod. Sometimes items have been out of stock throughout Covid, but that is to be expected. Deliveries always come when scheduled and drivers are extremely friendly.

I ordered groceries and had to wait 2 weeks for them during the pandemic. The driver refused to leave my groceries on the porch. Instead he canceled my order because I wasn’t here to accept them. I don’t want any contact with anyone.

Live in the midwest, used Peapod for about 3 yrs. Had never used this kind of service before. At first it was good, although pricey, out-of-stock on occasion, drivers were overall excellent, customer service if needed just ok. Feb 2020 company decided to discontinue service, no notice to customers, allowed orders to be placed w/delivery time confirmed, order never rec'd & customer service calls not returned. I would never recommend Peapod anywhere in the US. Shame on their senior management. Pathetic.

Always had stellar experience ordering from them pre COVID19 - timely, swift, professional. Now, the COVID19 process is quite difficult - nearly impossible to get a delivery slot, have to place order to confirm slot (which I didn't realize until I lost my slot), and no good way to contact support if there are problems (like not receiving a third of your items that were billed). FORTUNATELY, after 2 weeks of constant calls and emails into nothingness, I FINALLY got a hold of an actual person (after 1 hr 45m hold) and SHE WAS GREAT. She tried to find my missing items and have them redelivered (of course there were no slots available) so she refunded my money and gave a generous credit for next order. She also advised how best to reach support and was very empathetic of the situation. I was ready to write them off but the rep restored my faith in Peapod enough to try them again in our current situation.

I've only used them once, and the delivery was yesterday. The delivery guy did it "contactless" so he unloaded everything right at the door of my apartment, and left. Very competitive prices, and outstanding selection/quality/etc. No complaints at all.

Ordering process was fine, I guess. I placed an order several days in advance and requested a drop off. They didn't drop off. Just before delivery, someone had flagged my order as containing alcohol, ID required. If there had been any notice at the time the order was placed, maybe we could have corrected the mistake. Based on what happened later, I'm not even sure of that. Here are many ways Peapod's customer service failed: I first learned of Peapod's error when I received a text the delivery was on its way with alcohol etc. I responded to the text! I received an auto-reply "respond with HELP for help". I responded with "HELP". The auto reply to that was to tell me if I need help, to seek it another way. (i.e. texting HELP does nothing to help or to get you in touch with help.) Voice calls were not possible for me. The poor driver was calling me while I kept texting Peapod over and over. Apparently Peapod can receive information from the customer but does not pass it on to the driver. Looked for other means of help. I logged into my email. I saw the order confirmation email and one saying they were on their way. Both emails did not allow an email reply. A third attempt: finding contact info through their site, I sent multiple messages through the web. No response yet. The driver left with the groceries. Complete silence from Peapod. Several hours now. I will keep updating this review. 8 hours with no remedy or response from Peapod. No text, no email, no response to my emails or texts, no notifications within Peapod's own interface (signed into account). 2 Days and counting. I have used every customer service channel available to me (contact numbers, emails, and their account portal). The account portal says "You don't have any notifications at this time." The rest are all silent. It does not seem Peapod is making any effort to send my order, fix their mistake, contact me on their own, or even respond to my inquiries. Bizarre. Anyone can make a mistake. But not even trying to fix it is something else entirely. I don't think I can do business with a company that does that. I have to strongly recommend against using Peapod. Even if it was not such a big blunder--a grocery delivery company that didn't deliver my groceries--I could not trust a company that has mechanisms to take your money but is otherwise completely unresponsive. It's been well over a week. My credit card company is reversing the charge. Except for one "Welcome to Peapod!" message, I have heard nothing from the company since the failed delivery and my many requests for help. No responses to any of my messages via any method.

When I lived in Chicago, I used their service all the time and I never had a situation where they were out of a product I really like their easy to use website where it remembers past purchases and you can add things to your favorites which made it easy to reorder. I've used them several times now in Milwaukee and they still have great professional delivery personnel - the only time I missed a delivery is when I had a new phone turned on off by mistake. :) Now I'm stuck with Instacart and Shipt, which are not high rated on Trustpilot. Peapod is a couple of dollars more for delivery but its's better than the instacart people who tell me I need to come get what they delivered - Apparently they don't understand door to door delivery. Personally, I order so I don't have to shop, while the other grocers text me anxiously saying they are out of something - making me anxious in the whole process!

Olive oil came with almost half hydro-something acid. All celery was soaked or sprayed with acid. One walnut oil was probably good, the other two were burnt. Cayenne packets and a bottle of Cayenne were good (could not sense an issue). Very shady delivery-man. Not a good company, very whiny and corrupt.