I am writing this review about the…
I am writing this review about the Glenwood branch of Peach State Federal Credit Union. I previously had an account at this branch and requested to close it. The representative assisting me told me she was unable to close the account at that time for some reason. I also clearly requested that I no longer receive statements, as I did not plan to use the account anymore. A few months later, I received a statement showing a negative balance and a notice stating that my account would be reported to ChexSystems. I returned to the branch to ask for an explanation. The manager informed me that even though the account had a zero balance, I was still responsible for statement fees — fees I did not request and was not properly informed about. Overall, I had a very disappointing experience with customer service. It felt like there was resistance to closing the account, and the communication regarding fees was unclear.
By Adam H.
Response from Peach State Solutions· Feb 25, 2026
Thank you for your feedback. This review does not appear to be related to Peach State Solutions. The experience described seems to be associated with Peach State Federal Credit Union – Glenwood Branch. We recommend reaching out to them directly or posting this review on their official review page so they can address your concerns.