Wrong Gender reference
Very quick and efficient service! Just received my letters and was referred to as her even though my gender preference selected was Mr.
By Jordan
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,458 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PDS Center is listed under Pet Stores.
PDS Center (pdscenter.com) has 2,458 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,458 approved reviews, newest moderated first
Very quick and efficient service! Just received my letters and was referred to as her even though my gender preference selected was Mr.
By Jordan
No response from customer service. Letter did not work and can't get money back
By A G.
my request was denied
By Amber M.
I needed additional documentation in order to support the letter provided by PDS and I submitted this to them as well as tried to call and even reach customer service via the online chat but no one would respond or even return my various voicemails. This is a complete scam.
By samantha B.
I emailed back and requested a provided based out of my home state. The only response I received was the exact same email and letter that I had previously received earlier that day.
By Tamra
I need you to change the language from her to him in the document several times. Also fix the spacing in this sentence, "A general summation entitlesMr. Murphy to the following service considerations:"
By Ryan
I am extremely frustrated that no one has responded to my emails or messages, and I have been unable to reach anyone by phone despite multiple attempts. I’ve contacted your team several times with no follow-up. Regarding the refund, if I continue to receive no response, I will initiate a dispute to recover the payment.
By Su X.
Fraudulent - would not recommend. Additional information was requested by PetScreening, and I reached out via phone call, email, chat, and here on TrustPilot, and never got a response or a refund. The additional questions in the screening are intended to validate the ESA, and the lack of response suggests that this may not be a valid resource after all.
By GAnon