So far so good
So far so good
By Rosemary
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,458 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PDS Center is listed under Pet Stores.
PDS Center (pdscenter.com) has 2,458 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,458 approved reviews, newest moderated first
So far so good
By Rosemary
wonderful place prompt service quality letters with back up if you need. I would recommend this place to anyone who needs an ESA letter for travel or home
By Dana B.
Haven't seen the product yet but you guys are cool
By Frank
I was given the run around for at least three weeks while I waiting for your company to send back my approval letter. I let them know that my apartment complex does not accept faxes, the could only accept a response via certified letter. Yet they kept using the excuse about the fax number not working. Their emailed responses became less and less professional and I was very frustrated and disappointed in how long the whole process took
By Kathleen
Response from PDS Center· Oct 20, 2017
You are referring to the fax to your housing office, which we faxed 6x and kept getting a failed fax status. We tried repeatedly and sent you copies of each failed attempt and asked for an alternate. There wasn't much more we could do. We tried our best, but their line is non-functional.
Everybody here is so friendly and this place is excellent! I had trouble with my landlord saying they wouldn’t accept my letter because it was out of state so I called PDS and told them what was going on they forwarded it on and called me back in a few hours and help me fix the problem and now I’m allowed to have my ESA!
By Evan
Very quick service, received the digital copy within a couple of hours and the paper copy in 3 days. My apartment complex had no problem with the papers and I was quickly approved for my pets to live there. Extremely happy with the company and the results.
By Lori
They were there for me everytl step of the way. Even when I had issues after the fact!
By Jess
This place is a blessing awesome staff beyond happy
By seth