Never recieved I.D
Never recieved I.D. or paperwork.. I've called multiple times, and I always get the back up line.. they always there overwhelmed with calls. Regardless of what time I call. SCAM
By customer
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,458 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PDS Center is listed under Pet Stores.
PDS Center (pdscenter.com) has 2,458 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,458 approved reviews, newest moderated first
Never recieved I.D. or paperwork.. I've called multiple times, and I always get the back up line.. they always there overwhelmed with calls. Regardless of what time I call. SCAM
By customer
Quick response everything you need to get ur pet as an ESA! Thanks!
By customer
My documents did not arrive via email within the advertised “less than 24 hour” window. In fact, I sent an email (almost 48 hours later) requesting a refund and that I no longer needed their services. This was after I called twice and sent an email requesting the docs ASAP so I didn’t fall outside the mandatory 48 hour window airlines impose to have docs approved. I ended up having to cancel my flight and charged $119 cancellation fee. I am still waiting for a response from my email. Coincidentally, the docs were emailed as I was emailing them. Don’t make promises you can’t keep... especially when it comes to traveling to visit family you never see.
By Deanna
I don't like the lack of communication. Been waiting to hear from. I have questions
By customer
Excellent service will recommend them to family and friends
By Todd F.
Fast, easy, and efficient processing for my letters. I would highly recommend this service.
By Sarah
Simple, easy, straight-forward process
By customer
Quick and easy
By customerpatrick L.