PCWorldReviews of pcworld.com

I eventually was emailed the product key but only after I wasted a day trying to figure out why the information they sent me wouldn’t let me download Microsoft office. The person who emailed was super rude before I even interacted with them, which is telling. Terrible experience.

Bought software (Bitdefender) that said In Stock. They took my money and I never received anything. Had to get PayPal to refund. SCAM.

They sold me a product that didn’t work, and when I asked for a refund, they blocked me on PayPal. They also told me that because my email address ends in “.uk,” the product is only supposed to work in the UK. This is extremely disappointing and feels completely unprofessional. I would not recommend this company.

Do not recommend; license did not work. License was already in use and refund was refused. Purchased what was supposed to be a new Microsoft Office Professional 2021 lifetime license for 1 device at a cost of $60. Was hesitant to buy from a third-party, but I recognized the PC World name from its tech magazine and thought it was an authorized seller, but the order was fulfilled by a company called PC World Shop StackCommerce. I tried to use this MS license but got a message that the MS license was already in use by another user. I contacted Microsoft and confirmed that the license was blocked as it was already in use. StackCommerce refused to refund me for the unusable MS license and instead offered a $5 credit if I wanted to purchase it a second time, as they said I was past their store’s refund deadline. I again asked for a refund or a functioning new license as consumer laws provide protection for up to 6 years for inherently defective or misrepresented digital products, regardless of a store’s policy, but they refused and offered no explanation for why they are selling used licenses and representing them as new and legitimate. Save yourself time and money and find another company that provides a legitimate product and engages in fair business practices. I have relied on Trust Pilot to find good companies in the past and wish I had found reviews about this one sooner.

Update. Further conversation led to promise of a full refund. Got burned by Office 2021 and Windows 11 combo package too. Only got a $10 refund when neither would work on my PC. No more PC World for me.

The staff are good and very helpful and generally I dont have a problem with them except to say there is literally no aftercare for items bought. Yet when I bought a TV from them they seem to be the only ones on the Island that understand smart TVs. But I did get caught out with a useless wire I bought for my iPhone that works now and again.

Bought a mac version of Ccleaner today and they knowingly sent me a PC license. Then when I went to live chat support they told me get back to them after the weekend if I kept putting in the license and got the same error, knowing I was going to get the same error. Never buy from this company. Saving a few bucks matters not when you can't even get the correct license.

Bought a Bitdefender Total Security 2025 license key from PCWorld website. The sales page automatically adjusts to your country currency. The sales page never said anywhere about the license key was for Europe or restricted, even in terms of sales. So it can't be activated in Netherlands. They mention in there terms that European buyers have a 14 day period in which the goods can be returned. I wrote four emails, but they won't reply. Also fastspring, the payment company wrote a mail for me, but also no reply. Lost 50 euro's. Dont buy software if you life in Europe.