pcRUSH.comReviews of pcrush.com

Product ordered and was delivered DEFECTIVE! The company states that we MUST pay for return shipping and they will only refund our purchase price. We ordered a product from this manufacturer and the product was delivered as a defective product. The company told us that they would "not charge us a restocking fee" as a courtesy to us but that we MUST pay for the return shipping back to them. Either that or we must talk to the manufacturer of the product and have them repair the defective product! We ordered a brand new product without defects from this company and they delivered a defective product and expect US to pay to ship the product BACK to them when THEY are the ones that shipped US the defective product in the first place! This is NOT a good practice for ANY company and I have NEVER had this problem with ANY company before. Every other company out there ships good products out and IF a defective product is shipped out they appologize and send out a return shipping label and ship out a working product. This company DOES NOT!!!

I purchased a GPS unit from PCrush.com. The unit arrived quickly. It would not turn on. I called PCRush.com and was told to fully charge the unit. I did. It still did not work. I was told by PCRush to call the manufacturer for warranty service. I called Garmin. After furnishing the serial number to the Garmin representative I was told the unit was refurbished. I called PCRush and was told that their return policy was to deduct 15% of the purchase price as a "restocking fee." They also did not pay for the return shipping. I informed PCRush that this policy was not acceptable. I expected a full refund. Almost one month later I finally received a refund of the amout I paid minus 15%. This company is dishonest. The GPS unit was sold as a new GPS. It was not. They did not refund my full payment but kept 15%.