PC MaticReviews of pcmatic.com

I tried to upgrade my Pc Matic wouldn't let me. Unable to uninstall old version. Thay have NO Support!! I think they have stolen my money. I'm scared they will automatically renew each year and steal more money..

I started my service back in 2021 with their anti-virus, then i started their VPN, two years ago. Then i attempted to add more services in November 2025. Well all came crashing down. In August 2025 they cancel my VPN in which they were paid in full. In November they canceled my anti-virus that was a lifetime subscription. Sold me a yearly package for 160.00 after complaining they canceled most of their services. Today i am waiting for someone to call me,

I don't like doing business with any company that don't give me a number or a person to talk too , no that's not good enough for me , been trying to get with a person for days now , I'm getting tired of it

No customer service number to talk to an actual person about billing issues and no follow through on emails I sent. This was following a special promotion I signed up for the previous year that wasn't applied at my annual renewal until I contacted the Better Business Bureau. After that they made unexplained changes to my account without explanation followed with more unanswered emails and dead end attempts to call. As an elderly, non -tech person I was not disappointed in the product but in the lack of regard for a US customer from an advertised US company.

Several days ago I noticed a full scan attempt remained stuck at 25% completed after 17 hours. I reached out to PCMatic Expert technical Support. The technician I was working with was unable to correct the issue. He advised I uninstall my current and latest PCMatic version 5 and he sent me a link to reinstall the old PCMatic version 4. Since I did that my problems just escalated. Several attempts over several days by other expert technicians have failed. Although PCMatic advertises Phone technical support but it does not actually offer it. PCMatic actually does not offer phone assistance even when their expert technicians exacerbate the problems. Now I have no ability to scan, have an old version on my desktop recommended by the PCMatic expert technician. I get emails with step by step cut and paste examples none of which are visible in my system since the PCMatic Expert technician had me install an old version of PCMatic and maybe I would go away. A simple phone communication would be in order although PCMatic advertises it but does not provide it. Are their exceptions?

No customer service,I tried three times to reset password and got no wherefore there so called support.save your money buy something else.

Amazing! My computer was destroyed 2 months ago and has not been powered or connected to the internet- yet I continued to get emails from pc matic telling me how they scanned and cleaned up my dead computer. When I questioned them, the response was lame and evasive. They could not explain it. I can - PC MATIC IS A SCAM!!! they took my money for the past 5 years or so and did nothing.

We are very patriotic, we love our country, and when we saw "made in the USA" we believed it and subscribed to your service. Ironic that you advertise $50 annually for 5 devices, we only had 3, yet you charged our bank account $211.44. In June of 2024 you informed us that we were no longer 'covered' by PC Matic, yet there was no refund for unused services. We tried numerous times to contact you. All attempts failed, as it seems you are allergic to actual customer service that we "Americans" are accustomed to -- real people fixing real problems right now. We let it go.... mainly because "Made In America". This year, you again removed $211.44 from our bank account... and this time we are not having it. Any company that promises as much as yours does, and then delivers on none of it does not get our business. We emailed you, we called every phone number we could find -- and that's like 2 which are completely non-responsive -- unsure if they were even yours. Today, we got a supposedly viable phone number from our bank, and were able to ONLY leave a voice message.... again no actual contact with a human. We WANTED to have your "protection"..... because "made in the USA" means something to us. I just wish it did for you. If you want a better relationship with customers, and better reviews, HIRE ACTUAL CUSTOMER SERVICE REPS.... invest in a bank of phone lines.... and be what Americans expect, the BEST. Whatever you're doing now isn't it.