The plus side is that the product eventually arrived ...
The plus side is that the product actually arrived, albeit 15 days after being ordered. I wanted a test kit in a hurry, and three days after ordering, and a lack of response from Pinnacle when I emailed about the order, I went to Amazon. I ordered a similar product and it arrived in 2 days. Pinnacle BioLabs really need to sort out their pack, dispatch, delivery and communication systems. I thought I'd been scammed and had even contacted Visa to start a Dispute Case against the payment (which I canceled a week later, upon getting notifications that the product was in the postage system.) Ordering from this company added to my stress. I suggest trying Amazon first.
By Fionella Z.