PayRent.comReviews of payrent.com

My landlord just switched to a new mgmt company and this site is what we were told to use now. This is my 1st ever account and payment with this site and everything was a nightmare. 1st) it took multiple attempts to get my account activated. 2nd) and MOST critical. When I set up the account. The mgmt company said the current months rent is added to the "due on account" ledger automatically (failed to notify me), but it did not show when making my 1st ever payment. So when I scheduled my payment for the balance due, which showed was my rent for July only. The system automatically added in the previous month's as past due after i submitted the payment because I didn't pay online when setting up the account in June. This was not listed as a past due on website. Otherwise I would have NOT used the pay balance option. So now my daughter and I are out a couple thousand dollars until they return my money. Leaving my bank overdrawn, car loan unpaid, no food and no money for the holiday.

I signed up with PayRent.com around February 10, 2023 with the hopes of getting rent payments processed thru that program. From the information online, it seemed to be a legitimate business. I saw that they use WePay, Inc., (which was owned by J. P. Morgan Chase) and so I created an account with them as well. The tenant signed up February 15th, 2023 and made a payment for the first month's rent on February 21 thru PayRent.com. We both received emails that the payment was made and accepted and that everything would process within a few days. (There was no indication of any problem at all.) On February 22, I received an email that my account was a "high risk" account, my account was closed, and the payment would be refunded. (The tenant had already moved in, of course.) The tenant's payment went thru very quickly. The tenant received an email saying that the money would be refunded within 3-5 business days. WePay, Inc. should not have taken any money until they were sure everything was approved. We are currently waiting on the money to be refunded.