A law until themselves
Awful company that seems to think they are answerable to no one. They freeze accounts and keep any money in it for 180 days. Pure theft. Beware, and if you do have any money in the account, move it out ASAP.
By Stephen
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
333 reviews
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PayPal (paypal.us) has 333 customer reviews on The Fair Hearing, with an average rating of 1.4 out of 5.
333 approved reviews, newest moderated first
Awful company that seems to think they are answerable to no one. They freeze accounts and keep any money in it for 180 days. Pure theft. Beware, and if you do have any money in the account, move it out ASAP.
By Stephen
I use #3500 of my currency to call you and you guys dont pick up to help me solve my problem with my account. You people are the worst 😭😭😭 how could you do this. To my account Am from Nigeria
By Ayomide S.
I'm not a seller. So from a clients perspective I appreciate not having to enter my CC details everywhere. Absolutely awesome. I remember once I received a customer service / survey call from Paypal Singapore. This person, I can't remember the name was one of the most kind and pleasant strangers I've spoken to about feedback, suggestions etc. Then they just deposited 10$ into my account for no reason. Wish I could have gotten her a cup of coffee with that. I enjoyed the conversation :-)
By Chamendra W.
Crooks,denied withdrawal
By george N.
Useless!! You wake up one day and find your money has been blocked permanently and you can't use the money. I am so dissapointed with this company not even once!!!!!
By Shujaa G.
Yes I ordered an Rc airplane from banana hobby thru PayPal well long story short I'm out of $180.00 and no plane FedEx said they delivered it was left outside nowi live in an apartment complex in the rough part of town the package should of gotten a signature but it was delivered and I guess stolen PayPal denied my claim and Banana Hobby never even responded to me I have multiple items delivered and FedEx has always knocked or left a ticket that they passed not just left package outside my door in the Hood just makes no sense PayPal doesn't protect your purchases like the stated they do what as joke!!!!!!
By Joe B.
Do not trust PayPal buyer protection. Buyers are not protected AT ALL. PayPal works to help scammers and supports criminal activities.
By E S.
They have taken access of my paypal and hide behind their fake user agreement which is broad enough to justify randomly limiting people accounts and hold their money for 180 days! Don't use
By Joshua B.