PaycomReviews of paycom.com

Paycom is a terrible payroll service. Constant mistakes, no accountability, revolving account reps. We've been working with them for 2+ years and are ending our relationship. Avoid the mistake we made.

Paycom has been a great payroll system to use, the specialists are generally very knowledgeable or make a strong effort to find an answer. It has simplified my responsibilities in my role with my company.

My company is a new client to Paycom and I must admit, the team agrees that we were duped. Paycom sold us on all of its great features, excellent service being one of them. To tell you the truth, since we have been a customer they have provided the worst customer service and support we’ve ever experienced with a payroll company. There is no sense of urgency, no admission of fault, and our dedicated specialist is almost never available. Since Paycom, HR and payroll have had to do three times the amount of work they should be doing. It’s quite ridiculous. There were plenty of cons with our old payroll company and I wish we could go back. Don’t make the same mistake we made, Paycom is not as glamorous as they appear to be. - HR Generalist II at unknown company

We've been using Paycom for over a year now and are still pleased with the product and service. The enhancements & updates throughout the year are always needed improvements. And we can't say enough about having a dedicated specialist that gets to know our company and our unique challenges. That personal touch is a bonus!

We were truly looking forward to switching to Paycom, and deep down I hope they prove me wrong. However, we started the onboarding process in October to start Jan 1. The setup was not completed on time and was two weeks late. Still today, I keep finding mistakes that their setup team did. I almost canceled the service at least twice, but from the reviews, at the time I signed up I thought maybe things would turn around. However, after looking at current reviews in the last 60 days, I'm wondering what I got myself into. They overcharge on the setup fee, we paid $600 and it's been a nightmare. At the rate, we are going and I have to keep correcting them, they should be paying me. They keep trying to get us to upgrade more and more, and at $143/base rate and $6.93 an employee I expected everything to be included! Their prices are not transparent and you have no clue what costs what. I had to request a supervisor multiple times, which has been useless. At this rate, we will not be customers when quarter 1 is over.

The Paycom app has been more helpful than our last payroll service.

Paycom is easy and seamless. Makes my payroll experience with no stress.

I am so disappointed with the level of care that Paycom has provided. As a new client, we have had a number of false starts and do-overs. Year-end processing has been a nightmare. I agree with other reviewers who have commented that the specialists have very little knowledge about payroll processing and tax reporting. We have been promised call-backs and follow-up that has never come. I believe that the product was mis-represented in their ability to deal with our business (higher ed). The workarounds that were provided to process payrolls are now causing problems with ACA and other year end processes. As noted by others, I have to figure out the question and the answer, because I'm not getting the level of support that I need. I outsourced the process specifically because I was looking for less work, not more. I will never recommend this company.