Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
682 reviews
PaycomSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Paycom helps organizations manage HR and payroll through built-in decisioning logic and full-solution automation. By automating routine decisions and workflows, Paycom helps reduce manual work, streamline processes and improve consistency across HR and payroll. Its single database consolidates HR and payroll data, helping eliminate fragmentation and support accurate, seamless workforce management. Founded in 1998, Paycom serves businesses of all sizes across the U.S. and internationally and is consistently recognized as a leading payroll and HCM software provider.
Paycom (paycom.com) has 682 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
682 approved reviews, newest moderated first
The implementation team was great to work with. We built a great rapport and they worked hard to tailor Paycom to our business needs.
By Jake M.
Response from Paycom· Feb 2, 2023
We're glad you enjoyed working with our team and look forward to seeing how Paycom transforms your organization. Thank you for your advocacy!
From the very begining of my search for a payroll company I knew that Paycom was going to be our new payroll company. The sales representative was knowledgable and interested in helping me with my payroll needs. Once on board, the sales representative along with the NCS Specialist made sure that they could delivery everything they promised. I would highly recommend Paycom not only for their product but for their people.
By Deana H.
Response from Paycom· Feb 2, 2023
We're glad you're enjoying Paycom, and it's rewarding to know our teams made implementation a smooth and simple process. Thank you for your review!
Alexia is very knowledgeable, professioal and is really great with following up.. Paycom is very proactive and has made our job smooth and easy
By Jakava A.
Response from Paycom· Jan 30, 2023
We’re glad to see Paycom has made your job easier, and it’s rewarding to know that Alexia has been there to assist as needed. Thank you for the great review!
Zack Castillo contacted me & stopped by to introduce himself as our new Client Relations Representative. His fun, outgoing personality made it easy to talk to him. He expressed interest in AST as a client and things that Paycom could improve, as well as on a personal level talking about OKC Thunder and other sports. It had been some time since someone from Paycom had stopped by, so it was nice to see a representative in person again.
By Jon K.
Response from Paycom· Jan 27, 2023
Thank you for your great review, Jon! We'll be sure to pass your kudos along to Zack and his team.
I strongly caution you to stay away from this company! The not-for-profit company I work for contracted with Paycom. As soon as the contract was signed, we discovered they made no fewer than 4 material misrepresentations that affected the price, the product they promised, and the service we received. They charged thousands of dollars for services they never performed, and when we terminated the contract and asked for our money back for non-performance, they refused and then ghosted us. Extremely unprofessional. It is unconscionable that a national, billion-dollar company would retain a fee from a small not-for-profit that works to improve the lives of vulnerable children, for a service they did not perform. Shame on Paycom.
By Susan D.
Response from Paycom· Jan 27, 2023
Hi, Susan. We’re disappointed to read your review, and we’d like to learn more about your described experience. Please reach out to us at [email protected], and a member of our team will be in touch to help address your concerns.
The Team was great to work with! Very patient and detailed in the onboarding process.
By BH
Response from Paycom· Jan 20, 2023
Thank you for the great review! If you have any feedback for us on how we could provide a 5-star experience, email us at [email protected].
Very easy, and Paycom was so helpful.
By Carla G.
Response from Paycom· Jan 20, 2023
Thank you for the great review, Carla! It's always a pleasure to serve our clients.
Paycom is really great at simplifying the HR experience. As with any implementation, there will be hiccups, but this has been one of the best implementations that I've experienced. The team has been great to work with and responsive as a whole.
By Rebecca, HR D.
Response from Paycom· Jan 20, 2023
We're glad our team made implementation an easy process and set you up for continued success with Paycom. We appreciate you taking the time to leave us your review!
