Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
682 reviews
PaycomSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Paycom helps organizations manage HR and payroll through built-in decisioning logic and full-solution automation. By automating routine decisions and workflows, Paycom helps reduce manual work, streamline processes and improve consistency across HR and payroll. Its single database consolidates HR and payroll data, helping eliminate fragmentation and support accurate, seamless workforce management. Founded in 1998, Paycom serves businesses of all sizes across the U.S. and internationally and is consistently recognized as a leading payroll and HCM software provider.
Paycom (paycom.com) has 682 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
682 approved reviews, newest moderated first
The fast and thorough support from our dedicated specialist and their team! We never speak to a robot when we call in and are always taken care of immediately.
By Joe C.
Response from Paycom· Oct 9, 2024
We are so glad to hear you are experiencing top-notch service with your dedicated specialist, Joe! Thank you for letting us serve your organization!
I have found the customer service people of Paycom always helpful and knowledgeable when I have any questions. My rep, Michael Castellanos has assisted me over the years with questions I have had ranging from setting up the Employee Self Service as well as adding an employee who worked in another state. The rare times that Michael is not available, the other members on his team, are able to get me the information I need.
By Donna T.
Response from Paycom· Oct 2, 2024
It's rewarding to know that Paycom has been a supportive addition to your organization, Donna! We're glad to hear about the service Michael have been providing, and we're grateful you took the time to leave us a review. Thank you!
Our account specialist was really helpful and helped us solve a problem we were having in the system
By Jessica R.
Response from Paycom· Oct 2, 2024
Paycom is dedicated to setting clients up for success. We hold our dedicated specialists to a high standard, so we're happy to hear about your experience. Thank you for the 5-star review, Jessica!
Excellent Rep. Company dedicated to making the process automated , quick, easy and efficent. Great follow up. We consider Paycom part of our HR Team.
By Mel R.
Response from Paycom· Oct 1, 2024
Mel, we're so happy to hear about your experience! We strive to deliver top-tier service to our clients so it's exciting to read your review! Thank you for partnering with Paycom and leaving us a 5-star review!
Paycom is user friendly and has excellent customer service. The platform is great for HR professionals looking for a one-stop shop for all HR needs; payroll, benefits, and reports. This is one of the best HRIS systems I've ever worked with.
By Danika I.
Response from Paycom· Oct 1, 2024
Danika, we're glad to hear you have all your payroll needs in one place! It's especially great to hear Paycom is one of the best HRIS systems you've worked with. Thank you for your advocacy and letting us serve your organization!
Will always work to find the answers
By Sherrie
Response from Paycom· Oct 1, 2024
Thank you for the 5-star review, Sherrie!
Working with Paycom, over the phone or in person, has been excellent. Attention to company needs and requests are made in a timely fashion making us feel like the most important customer on the list. The knowledge and know how is over the top. Easy to work with system, yet robust and can handle every HR and company need.
By Ben
Response from Paycom· Oct 1, 2024
Ben, we're thrilled to hear we've provided top-notch service, resulting in you and your team feeling like the most important customer! We are thankful to serve your organization and appreciate your 5-star review.
This company is rock bottom! It's always like pulling teeth trying to get an employee account established, and then it's impossible to get back into it. There's ZERO customer support if you're not a client. The most damnable and frustrating thing I've ever dealt with! I wish it would burn down to the ground and stop spreading around misery.
By Sean C.
Response from Paycom· Oct 1, 2024
At Paycom, service is our top priority. We are disappointed to hear that your experience does not meet our standards, Sean. We would like to learn more, please reach out to us at [email protected], and a member of our team will reach out.
