Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
682 reviews
PaycomSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Paycom helps organizations manage HR and payroll through built-in decisioning logic and full-solution automation. By automating routine decisions and workflows, Paycom helps reduce manual work, streamline processes and improve consistency across HR and payroll. Its single database consolidates HR and payroll data, helping eliminate fragmentation and support accurate, seamless workforce management. Founded in 1998, Paycom serves businesses of all sizes across the U.S. and internationally and is consistently recognized as a leading payroll and HCM software provider.
Paycom (paycom.com) has 682 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
682 approved reviews, newest moderated first
Client Services are great!! I have always received the information needed on issues and all questions and concerns are resolved
By Audrey M.
Response from Paycom· Dec 11, 2024
Hello Audrey, thank you for taking the time to leave us a 5-star review! At Paycom, it's our mission to provide world-class service and we are glad to see your questions and concerns are always resolved.
Made changes to our annual bonus run. Needed help from support specialist. Call back was prompt and informative.
By Toni
Response from Paycom· Dec 11, 2024
Thank you for your 5-star review, Toni. Paycom is dedicated to providing world-class service, and it's wonderful to hear that we met that standard for you and your organization.
Customer support is good. However, I would like to see 24/7 support.
By Tushar S.
Response from Paycom· Dec 11, 2024
Tushar, it's great to hear you're experiencing world-class service that we strive to provide all our clients. Thank you for taking the time to leave us a review. If you have any additional feedback or questions, feel free to reach out to your organization's dedicated specialist or email us at [email protected].
Paycom answers all my HRIS needs. It is easy to use, intuitive, and the customer service department is the best. If you were to run into an issue that you didn't know how to handle your customer service support team will walk you through it every step of the way.
By Cindy W.
Response from Paycom· Dec 11, 2024
Cindy, we're thrilled to hear that Paycom's HR and payroll software has been easy to use and intuitive for your organization, and that your dedicated specialist has exceeded your expectations. We're proud of our team's ability to anticipate and support our clients needs. Thank you for taking the time to share your feedback!
Our Client Specialist is very attentive and makes sure that we are up-to-date with what we need to have done. He offers the support we need to do our jobs.
By Tara B.
Response from Paycom· Dec 11, 2024
Tara, we're thrilled to hear that you're receiving the level of attention and care that you deserve from your dedicated specialist. We're committed to delivering world-class service, and we're happy to hear this is reflected in your experience.
Everyone has been super helpful each step of the way. It is a bit time consuming on the front end but once you comprehend it - ITS WONDERFUL! Each day I learn more and more and it simplifies my world! It has taken us from a paper dinosaur era to the digital age!
By Stephanie C.
Response from Paycom· Dec 11, 2024
We’re happy to read your review, our mission is to improve the employee experience and deliver world-class service. It's great to hear this is reflected in your experience and you're enjoying Paycom. Thank you for the 5-star review, Stephanie!
Initial set up teams in Paycom is very helpful and instructive. Still have some issues for setting up, but so far so good.
By Mindy Y.
Response from Paycom· Dec 11, 2024
We're thrilled to hear your implementation team provided you and your organization with world-class service, Mindy! If you have any additional feedback or questions, feel free to reach out to your organization's dedicated specialist or email us at [email protected].
Streamlined many old-fashioned pen and paper processes and automated time and attendance tracking. Reporting is a breeze and interfaces are easy to use and user-friendly! Anyone looking for an all-in-one HRIS system should look no further, Paycom has a solution for any problem.
By Jeremy S.
Response from Paycom· Dec 6, 2024
We're happy to hear how Paycom has automated tasks and created efficiencies for you and your organization, Jeremy! It's especially great to hear you enjoy the usability of our software and the reporting center. Thank you for the 5-star review!
