Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
213 reviews
PawsyLabsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PawsyLabs is listed under Pet Stores in Newark, Delaware.
PawsyLabs (pawsylabs.com) has 213 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 164 reviews with 5 stars · Clear filters
My issue was resolved quickly and effectively with Sheena helping me.
By Tara B.
Response from PawsyLabs· Oct 11, 2026
Tara, thank you! Sheena here 😊 Reading this put the biggest smile on my face. Sorting your issue quickly was my pleasure, and I'm so glad it's all resolved for you. Sheena | PawsyLabs Customer Care 🐾💚
Very helpful and very quick to sort out my problem thank you
By margaret
Response from PawsyLabs· Oct 11, 2026
Hi Margaret, Thank you so much! Problems are never nice, but solving them quickly is something we really care about, so this means a lot. Give your pup a little cuddle from us 🐾 Kind regards, Judy Ann from PawsyLabs
Happy with the results of the product and the update on my parcel
By Mr Thomas V.
Response from PawsyLabs· Oct 11, 2026
Hi Thomas, Happy results AND a parcel update that actually helped. That's the double win we love to hear about! 🐾 Thank you for taking the time to let us know. Wishing you and your dog many more happy days, Christian at PawsyLabs 💚
I used the contact us instant message and was very pleased with the speedy and helpful service I received,I had a couple of questions I wanted to find out more about before I made my purchase and was very happy with my answers,top class.Cheers
By Derek A.
Response from PawsyLabs· Oct 11, 2026
Cheers, Derek! 🙌 Asking questions before you buy is exactly what we want people to do, because you should know what you're giving your dog. We're glad the live chat gave you clear answers, and "top class" is going straight on the team's wall. All the best, Marlon from PawsyLabs 🐾
Awesome company very helpful
By Briana L H.
Response from PawsyLabs· Oct 11, 2026
Thank you, Briana! 💚 "Awesome" is a pretty great word to wake up to. We're so glad we could help, and we're always here if you need us. Warmly, The PawsyLabs Team 🐾
Great Customer Service. I had an ordering issue & before I finished emailing them, they contacted me. Wow!! Hands-Down, #1 in Customer Service.
By Kuwanna
Response from PawsyLabs· Oct 11, 2026
Kuwanna, wow right back at you! 🤩 "Before I finished emailing them, they contacted me" might be the best compliment our team has ever had. Catching a problem before it becomes a headache is exactly what we try to do. Thank you for the #1! The PawsyLabs Team 🐾💚
I received a response to my message very fast and Christian was able to explain the situation and he did it kindness. He was able to put a pause to the order and refund the charge.
By Louise
Response from PawsyLabs· Oct 11, 2026
Hi Louise, Christian here 😊 Thank you so much for mentioning me. Pausing your order and sorting the charge was the easy part. Doing it with kindness is just how it should always be done. Take good care of yourself and your pup! Christian | PawsyLabs Customer Care 🐾
I ordered the Parasite Cleanse Drops, unfortunately they were no good for my dog, gave him really bad diarrhoea. When I contacted PawseyLabs, they issued an immediate refund and said they would report my experience for my dog. Excellent customer service.
By Mrs K B.
Response from PawsyLabs· Oct 11, 2026
Dear Mrs Brown, We're so sorry your boy had such a rough time with his tummy. That's never what we want for any dog, and we hope he's back to his happy self now. Thank you for letting us know, and for still taking the time to share your experience. Every dog is different, and your feedback really does help us. With warm wishes, Lisa from PawsyLabs
