PawsionateReviews of pawsionate.com

Response from Pawsionate· Aug 1, 2023

We apologize for your frustration regarding your order placed on Jul 10. Our website specifies 13 - 24 business days for international orders. For international orders, we would like to confirm that we don't make any guarantee of 13-16 calendar days. As for your mention of a delivery charge, please note that this charge goes to our carrier provider and all orders are charged with shipping fee. We don't provide free shipping offer at the moment. While we understand your disappointment, we have processed a full refund as a gesture of empathy, despite it being beyond our regular policy.

Response from Pawsionate· Aug 1, 2023

Hi Anne, we are so sorry for the trouble. Could you please let us know more in details by contacting us via [email protected]? With sufficient information, rest assured that we will look into the case and provide the best resolution we can ASAP. We have checked across the team and cannot find any claim ticket with your name and/or issue recently, so we look forward to hearing from you soon via our support channel for more proactive assistance.