Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,520 reviews
pawshake.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pawshake - Experienced pet care with peace of mindLoving pet sitters who treat your pets like familyAt Pawshake, we connect pet parents with friendly, reliable and vetted pet sitters. So whether you are going away, need someone to drop in to check on your pet while you’re at work or take your dog for a sniff around the block, we’ve got a pet loving sitter for you.Loving home environments - no cages!Your pets will stay in loving home environments and be treated just like family. Pawshake pet sitters are able to cater to your pet’s needs and are also a great alternative to dog boarding kennels or catteries.Get daily updates about your pet and relax knowing that they will get plenty of love and attention while you are away.Convenient, safe and flexible pet careSimply, search for a sitter, arrange a free meet and greet and then confirm your booking online. Payments are held securely by Pawshake until the booking is complete. There are no subscription fees and you only pay for the sitter you choose. Pet parents can also leave a review at the end of each booking to share their experience with other pet parents.The Pawshake Guarantee All bookings are covered by The Pawshake Guarantee which includes veterinary coverage, Happiness Guarantee and in-house customer support.
pawshake.com (pawshake.com) has 6,520 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,520 approved reviews, newest moderated first
Pawshake mi ha permesso di entrare in contatto con la mia "x sempre" cat Sitter!! Fantastico. Migliorerei solo il layout del sito per renderlo più agevole nei passaggi e nelle modifiche anche da cellulare. Non è così intuitivo. In generale però ottima esperienza.
By Giuliana
Pawshake made it easy for me to find dog sitters in my area and to communicate with them to check availability for the dates I needed. It was a simple process to arrange to meet prospective sitters to discuss both my and my dog's needs. I appreciated all the information and photos provided by Pawshake and was very happy with the result.
By Erica B.
Op advies van mijn schoonzus uit Oost- Vlaanderen heb ik Pawshake ingeschakeld en was heel aangenaam verrast door de warme zorgzaamheid die Keerthana uit Hasselt liet zien via filmpjes en foto's, incl een propere vloer (mijn 15-jarige kat durft al wel eens hier en daar een hoopje (maag) achter te laten. Als men decennia lang zich op dezelfde persoon kan vertrouwen, vraagt dat weer wat durf om te vertrouwen in onbekenden. Een huisdier is als familie ingetekend en dan wil je enkel het beste voor hem/haar. Dat ongemak was gauw absoluut onnodig, zelfs al bij de kennismaking. Pawshake heeft aldus mijn vakantie gered.
By klant
Eerlijke en transparante organisatie.
By Petra De G.
We have been using Pawshake for some years and are always pleased with our cat sitters and their professionalism. If only the app and website were as satisfactory. We use Apple devices, including mobile devices with the App installed. It is practically impossible to manage bookings. There is no "My Booking" section to enable end users to amend or delete past or future bookings. Being a website designer myself, what grates most is that nobody in Support will acknowledge these shortcomings, and nowhere on the Pawshake FAQs does the very limited compatibility with Apple devices get a mention. Poor Shake, more like. ––––––––––––––– Further to your reply, I will reluctantly repeat the support correspondence that we have already had with you by email. I will also enclose copies of the Google generated AI responses highlighting some of the known technical issues for Apple users, as you still seem keen to ignore that these exist. Thanks.
By Kevan A.
Response from pawshake.com· Aug 26, 2026
Hi Kevan, “Poor Shake” — punny. Haha. We’ll give you that one. 😄 We’re sorry to hear you’ve found the booking management experience frustrating. However, we do want to clarify a few points in your review. Bookings can be managed on Apple devices, just as they can on other devices. There isn’t a separate booking-management system for different operating systems. While a booking is still awaiting payment, the “Change details” option in the message thread can be used to amend the booking. Once a booking has been paid for, any adjustments need to be handled by our accounting team. We’re always happy to receive feedback about how these processes could be made clearer or easier to use, and we’ll certainly take your comments on board. What is difficult for us to understand, however, is your statement that “nobody in Support will acknowledge these shortcomings”. We’ve looked through your correspondence with us and can’t find any previous contact where you raised these particular issues with our Support team. Had you contacted us, we would have been very happy to explain how booking changes work and assist you. We’d much rather have the opportunity to help resolve an issue than have you left frustrated by it — so please do contact us when something isn’t working as expected. Kind Regards Pawshake Support EDIT: **P.S.** Following your further correspondence with us, we can clarify exactly how to make the change you were trying to make. An enquiry is effectively a quote, so its service details and price are locked to what the sitter had set when the enquiry was created. If you want to change the service from two visits per day to one, you need to create a **new enquiry from the sitter’s profile** with the correct dates and service details. This is not an Apple-specific issue — the same process applies regardless of whether you use an iPhone, iPad, Mac or another device. This information is also already available in our 24/7 Help Centre: [How do I change dates or details of a booking?](https://support.pawshake.com/hc/en-ca/articles/23754988647956-How-do-I-change-dates-or-details-of-a-booking?utm_source=chatgpt.com)
a la recherche d'une solution pour garder notre chat dans son environnement durant nos vacances, nous avons trouver la personne idéale pour venir s'en occuper tous les jours.
By Karin S.
Tess was great with my dog Monty, Tess has her own dog Tina who was very well behaved and calm with Monty. Tess sent daily photos of Monty making me feel very happy he was in her care.
By Barry F.
Tres professionnelle et très sympathique. Une tres bonne communication. Notre chat est en pleine forme
By Anne-Laure
