PawradeReviews of pawrade.com

186 Seven Farms Dr #249, Charleston, South Carolina

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The Fair Hearing score

4.7/ 5

Excellent

7,080 reviews

Pawrade4.7Excellent

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Pawrade

At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.

Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.

Also known as: pawrade.com
Website: pawrade.com
Category: Pet Services
Location: Charleston, South Carolina
Listed on The Fair Hearing: 2026

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Jun 13, 2022

Unprofessional and Unresponsive

First of all I will say this has nothing to do with the dog we picked. We love him! Here is why Pawrade gets a 1 star: The unresponsiveness is unprofessional. When a questions is asked that is important it should not take 3 days to respond. If I did that at the place of my work I would be fired. That is our first problem. Our second problem is how Pawrade sent our puppy to the WRONG address adding an additional 3 hours. To say I am angry is an understatement. How dare Pawrade put an animal through an additional 3 hours of travel. To add onto this problem you interrupted many peoples work day due to Pawrade’s mistake. The best part of all of this is BLAMING the poor driver, saying the he messed up when in fact I spoke with the driver and have proof of Pawrade’s mistake. Blaming a third party is beyond unprofessional. Own up to your mistakes. We spent a lot of money to have our dog travel and Pawrade was not even willing to compensate just stuck with how this was not Pawrade’s fault. I wish for more than anything we just could communicate with the breeder and have nothing to do with Pawrade. The workers here are not the sharpest tools in the shed and do not know how to do their jobs well.

By Jacqueline O.

Response from Pawrade· Jun 16, 2022

While an apology may not alter the outcome of your experience, we extend ours with all sincerity. We want all of our customers to experience a 5-star experience with us. We do work with trusted, third-party transporters and while it may appear we were not as involved, we certainly were. Our transporter in this case did notify us the day the pup was to arrive of the bad address (in our conversations it appears they were in contact with you as well) and our travel rep was able to determine the address error and have that corrected within 4 minutes of notification. This was a booking error and was beyond our control. The delay was communicated to us as an hour, however, your transporter may have had other delays from the route that elongated the original estimated time of arrival. While we cannot guarantee arrival times due to these unforeseen, we do know that there is a level of anxiety in that additional wait period. We are happy that you love Leroy so much already and he will for sure continue to provide love and happiness within your home. We are wishing you nothing but the best memories with him. Pawrade Team

Pawrade reviews

7,080 approved reviews, newest moderated first

Jun 13, 2022
Love our new family member!
My experience with Pawrade was very positive. Janell was extremely helpful in finding our puppy. She also kept the process on track. We picked up our puppy only a few days after our purchase. He is happy and very healthy.
By KCC
Response from Pawrade· Jun 14, 2022
Thank you so much for your review and for sharing your experience. We are so elated that our Puppy Concierge was able to unite you with your new furry family member. We are wishing you so many happy memories to be made. 💙🐶💙 Pawrade Team
Jun 13, 2022
A wonderful experience and I will be…
A wonderful experience and I will be recommending Pawrade to all my friends and family. We are very happy with the whole process. Our fur babies arrived in great condition and happy to see me.
By Elaine Alger B.
Response from Pawrade· Jun 14, 2022
Thank you so much for your review. We are so happy your little cuties are home and loving on you already. Jim Bob and Elizabeth will both bring you much joy and happiness and unconditional love. We are wishing you a ton of it. Give them both a squeeze from us. 💙🐶💙 Pawrade Team
Jun 13, 2022
Unprofessional and Unresponsive
First of all I will say this has nothing to do with the dog we picked. We love him! Here is why Pawrade gets a 1 star: The unresponsiveness is unprofessional. When a questions is asked that is important it should not take 3 days to respond. If I did that at the place of my work I would be fired. That is our first problem. Our second problem is how Pawrade sent our puppy to the WRONG address adding an additional 3 hours. To say I am angry is an understatement. How dare Pawrade put an animal through an additional 3 hours of travel. To add onto this problem you interrupted many peoples work day due to Pawrade’s mistake. The best part of all of this is BLAMING the poor driver, saying the he messed up when in fact I spoke with the driver and have proof of Pawrade’s mistake. Blaming a third party is beyond unprofessional. Own up to your mistakes. We spent a lot of money to have our dog travel and Pawrade was not even willing to compensate just stuck with how this was not Pawrade’s fault. I wish for more than anything we just could communicate with the breeder and have nothing to do with Pawrade. The workers here are not the sharpest tools in the shed and do not know how to do their jobs well.
By Jacqueline O.
Response from Pawrade· Jun 16, 2022
While an apology may not alter the outcome of your experience, we extend ours with all sincerity. We want all of our customers to experience a 5-star experience with us. We do work with trusted, third-party transporters and while it may appear we were not as involved, we certainly were. Our transporter in this case did notify us the day the pup was to arrive of the bad address (in our conversations it appears they were in contact with you as well) and our travel rep was able to determine the address error and have that corrected within 4 minutes of notification. This was a booking error and was beyond our control. The delay was communicated to us as an hour, however, your transporter may have had other delays from the route that elongated the original estimated time of arrival. While we cannot guarantee arrival times due to these unforeseen, we do know that there is a level of anxiety in that additional wait period. We are happy that you love Leroy so much already and he will for sure continue to provide love and happiness within your home. We are wishing you nothing but the best memories with him. Pawrade Team
Jun 13, 2022
I did this this morning
I did this this morning - I'm not going to keep responding - She's great! You were great! Your establishment is great! Thank you a lot! Best, Susan Loder-Vehon
By Susan L.
Response from Pawrade· Jun 13, 2022
Thank you for your review, Susan. 😍 We have had a few reviews come through without any details to determine the source. One may have been yours but we appreciate you taking the time to review your experience. We are wishing you and Pretty Girl many happy memories. 💙🐶💙 Pawrade Team
Jun 13, 2022
Transparent/Excellent all around!
Transparent! Excellent customer service with superb communication down to the last detail and transfer of care! You cannot go wrong with choosing Pawrade when deciding to add a fur baby to your family!
By Valued C.
Response from Pawrade· Jun 13, 2022
Thank you very much for your review. We are striving for only the best customer experience while keeping our Puppy-First approach. Sharing this with us not only encourages our team but gives us the necessary information to constantly strive to do our best. We are wishing you and your furbaby many happy adventures together. 💙🐶💙 Pawrade Team
Jun 12, 2022
From beginning of my experience in…
From beginning of my experience in obtaining my sweet puppy, right to the end the attention and professionalism of all connected to Pawrade has been impressive and made my transaction very pleasant.
By NancyMendenhall
Response from Pawrade· Jun 13, 2022
Thank you so much for your review. We are so happy you trusted our process to bring Neda home. We are wishing you all only the very best memories to be made together. 💙🐶💙 Pawrade Team
Jun 12, 2022
Highly Recommend!
I have never used any company like yours to purchase a puppy. 100% supportive, helpful and professional....every step of the way. I still can't believe we have the best puppy ever. The breeder was amazing and so caring to the pups. It was nice to see where I was getting my puppy, even thought it was a lot of travel (my choice)...but worth it!! Truly a well run and caring business...and we are so in love with our new furry family member!
By customer
Response from Pawrade· Jun 13, 2022
Thank you so much for your amazing review and for sharing your experience. We are so happy that you love your new furry baby so much. 😍 We know our process requires a lot of trust but we are so happy you decided to do so. We are wishing you many happy journeys and a lot of those fabulous puppy kisses. 💙🐶💙 Pawrade Team
Jun 11, 2022
Pawrade was excellent and we had…
Pawrade was excellent and we had constant communication. Sweetest puppy ever! Highly recommend them!
By Karen F.
Response from Pawrade· Jun 13, 2022
Thank you so much for your review. Alora is the sweetest puppy ever! 😍 We are so happy you trusted our process to bring her home. She will be sure to shower you with all of her unconditional love. We are wishing you a ton of it. Give her a hug from us. 💙🐶💙 Pawrade Team

PawradeReviews of pawrade.com

Rating distribution

What customers rate

About Pawrade

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PawradeReviews of pawrade.com

Rating distribution

What customers rate

Pawrade reviews

Love our new family member!

A wonderful experience and I will be…

Unprofessional and Unresponsive

I did this this morning

Transparent/Excellent all around!

From beginning of my experience in…

Highly Recommend!

Pawrade was excellent and we had…

About Pawrade

More in Pet Services

Premier Pet Transport

HealthySmiles Pet Dental

Pet Relocation International LLC

HonestPet

Pawrade reviews

Love our new family member!

A wonderful experience and I will be…

Unprofessional and Unresponsive

I did this this morning

Transparent/Excellent all around!

From beginning of my experience in…

Highly Recommend!

Pawrade was excellent and we had…