Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
7,080 approved reviews, newest moderated first
This was a great transaction. I'm SOOO happy with my purchase of my Toy Poodle! :)
By Angie
Response from Pawrade· Jul 22, 2022
Thank you so much for your review. We are so happy too that you trusted our process and brought that sweet Sloane home to you. What an amazing pooch! We are wishing you so many wonderful memories together. 💙🐶💙 Pawrade Team
Very impressed with the response from my initial contact. I received immediate answers to questions and a thorough look at what was being offered. Throughout the selection process the company was extremely helpful putting me in contact with any other entities involved in the selection process. No pressure applied, no hard sell! The pet that I selected is extremely precious, healthy and beautiful. I am so very well pleased with all aspects of the purchase of my delightful pet.
By Louise W D.
Response from Pawrade· Jul 21, 2022
Thank you so much for your review and for sharing your experience. We dedicate ourselves to being a Puppy-First company and hard-selling does not put these sweeties first. We take pride in our excellent customer service to help ensure this very big step is well taken. Your feedback lets us know we are meeting our own expectations in these areas. We are very happy you trusted our process to bring Sabrina home to you. We are wishing you so many wonderful stories together. 💙🐶💙 Pawrade Team
So pleased with my wonderful new puppy. Thank you Pawrade
By Jean K.
Response from Pawrade· Jul 21, 2022
You're very welcome and thank you for this review. We are very pleased you trusted our process to bring Nora home to you. We are wishing you so many happy memories to be made. 💙🐶💙 Pawrade Team
I thought the entire process was great. I did research on what company to go with and what drove me to Pawrade was the 3 year Health Guarantee, free 30 day Metlife insurance and the customer service. I interacted with a few people throughout my process - my Puppy concierge Regina, travel concierge Shannon, and customer service liaison Lois. All of them were great - they answered all my questions in a reasonably quick fashion, they were very respectful and professional, and they seemed knowledgeable about the process, next steps for me, and about all of my different questions. They made me feel comfortable throughout the process. I would recommend Pawrade to anyone looking for a new puppy from a breeder. I also liked that they provided a "quick starter guide" on things to know, what to expect, and a checklist on need to do things - very helpful.
By Jessica H.
Response from Pawrade· Jul 21, 2022
Thank you so much for your amazing review and for sharing your experience. We are so happy our dedicated team stepped up to the plate to help bring your sweet Faith home to you. We thrive on excellent customer service and seeing reviews like this help ensure we are on the right path. We are so happy Faith found her paw-fect furever home and will be here to assist along the way. We are wishing you so many happy adventures together. Give her a squeeze from all of us at Pawrade. 💙🐶💙 Pawrade Team
Working with Pawrade was great. They explained everything and gave step by step instructions. I will definitetly use Pawrade again!
By Susan K.
Response from Pawrade· Jul 21, 2022
Thank you so much for your review. We are over the moon that Cosmo found his furever home with you. When the time is right, we'll be here to help find him a brother or sister but in the meantime, we are wishing you so many happy adventures together. 💙🐶💙 Pawrade Team
Amazing service! Puppy is healthy and happy now with me 🤍
By Crystal C.
Response from Pawrade· Jul 21, 2022
Thank you so much for your review. We are so happy you trusted our process to bring Rowan home and so happy he's doing so well. We are wishing you a ton of happy memories together. 💙🐶💙 Pawrade Team
I'm always skeptical about doing these things, but do them anyway. Pawrade did everything they said they were going to do. I'd recommend them to anyone looking to find a new furbaby. I was unable to adopt from a shelter because of bred restrictions. I've had the best outcome possible, I love my Wolfe and he loves me, won't let me out of his sight. Thank You so very much!!!
By Nancy L M.
Response from Pawrade· Jul 21, 2022
You are very welcome and thank you for sharing your review with all the skeptics out there. We know it's a big step and we are so grateful you trusted our process to bring Wolfe home to you. Clearly, you are paw-fect for each other! We are wishing you so many more paw-fect moments together. 💙🐶💙 Pawrade Team
I was worried about buying a puppy online & did a lot of research before using Pawrade. I searched every review website possible. Tony (sales rep) let me ask any questions I had & got my answers from the breeders for me. He helped me research several puppies available until I found our precious Paisley. I was able to do a zoom call with the breeders. They let me see Paisley and her parents in the home. Answered ALL of my millions of questions. And they sent several current photos & videos upon request. The breeder met me at the airport to deliver our sweet puppy & we're so helpful. And yes, it was the same person as in the zoom video. Trust me, I looked. Our first Vet appt went well. Paisley was completely healthy & just had a minor yeast ear infection. We've had her for 12 days now & she's perfect. Happy, healthy & doing everything a puppy should. I got the exact puppy I saw online & everything matched up. I will update this as time passes in regards to the health guarantee & MetLife insurance if we use them. (Hopefully, we don't need to use either one though) 😊
By Maci L.
Response from Pawrade· Jul 20, 2022
Thank you so much for this amazing review. We are so happy you trusted our process to bring Paisley home. What a sweet delivery picture too! 😍 We are so happy we could bring you that level of comfort to press forward with her. She will be sure to bring you a ton more of those puppy kisses and her unconditional love. We are wishing you so much of both. Give her a squeeze from all of us at Pawrade. 💙🐶💙 Pawrade Team
