Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
7,080 approved reviews, newest moderated first
The best service i have ever received! Every person i was in contact with so so nice and friendly! The process was so easy. I was kept in the loop on an almost daily basis and the entire transaction was seamless. I couldn't recommend pawrade more!
By Caitlin Adams K.
The whole process was smooth and easy. We love our new puppy!
By Heather F.
Response from Pawrade· Dec 2, 2022
Thank you for your review, Heather. We are so happy you trusted our process and that you love your new furbaby so much already. We are wishing you many wonderful adventures together. 💙🐶💙 Pawrade Team
My puppy is the cutest, sweetest, most adorable puppy I’ve ever seen.. everybody that meets him is amazed at his temperament. He arrived at our house with zero anxiety and perfect health! He immediately became a part of our family. thank you so much pawrade for making this a seamless experience!
By Monica
Response from Pawrade· Dec 2, 2022
You are very welcome and thank you for your review. We are so excited Elias is home and already loved so much. We are wishing you so many wonderful memories to be made together. 💙🐶💙 Pawrade Team
The puppy adoption process was so smooth. I received constant communication about my puppy adoption process and how to best care for him. As a nervous mom, adopting a puppy I was of course nervous, but pawgrade answered all my concerns and kept in contact even after I received my puppy. I recommend this company for the quality of customer service, ease processing the documents, one on one follow through, and quality of my pet I couldn't be more happier. He is the cutest thing ever. Everyone is in love with him. Especially his mom.
By Lynette A.
Response from Pawrade· Dec 1, 2022
Hey Lynette, Thank you so much for the wonderful review. We always try our best to make the adoption process as seamless as possible and its great to hear about it when we do. Thank you for choosing Pawrade and we wish you many amazing years with your new furever friend!
I had a great experience with this company. They were thorough, kind, and considerate. Our puppy is amazing. She is very healthy and we couldn’t be happier with this experience.
By Vanessa
Response from Pawrade· Dec 1, 2022
Hey Vanessa, Thank you so much for the fantastic endorsement! We greatly appreciate your kind words and we are thrilled to hear how happy you are with amazing pup and the overall experience!
Overall Pawrade was friendly and responsive. My reason for four stars is our cockapoo puppy’s tail was docked…and I mean barely a nub left…and there was no indication of this in the listing and no photos that would allow one to understand that. We’ll of course love him forever, but in my mind this was either a major miss or a deception.
By Brian
Response from Pawrade· Dec 1, 2022
Hey Brian, We are truly sorry that there was some miscommunication on the pups tail being docked. We would never knowingly deceive our customers. We do greatly appreciate your feedback so that we can make adjustments so that this does not happen again. In the future we will do our best to ensure that the docking is written in the listing as well as more visible in the pictures. We are happy to hear that you love your new family member and greatly appreciate your kind words as well as your helpful feedback!
Pawrade did a great job and can’t be more thankful for all their support. Their process is smooth and easy, they take of almost everything to guarantee your puppy is delivered safely. We got a beautiful 8 weeks old Cavapoo and she is super healthy and in good shape, it was a great experience.
By Alma R.
Response from Pawrade· Dec 1, 2022
Hey Alma, We are so happy to hear how pleased you are with your new family member as well as the overall experience. We do work very hard to make everything as smooth and painless as possible and greatly appreciate your feedback. We wish you many amazing years with your new best friend!
We meet our new puppy at the Airport as detailed in the purchase agreement. She was exactly what we were looking for and we are very pleased. One thing that was not explained to us was the puppy would arrive as cargo and we were looking for a pet concierge to bring her to us. We waited while the plane unloaded and then decided to check the 'unclaimed luggage' area and there she was. This should be more carefully explained to future customers.
By Chris M.
Response from Pawrade· Dec 1, 2022
Hey Chris, We are so happy to hear that you found the perfect pup for your family. And we do apologize for the miscommunication on the different types of flights available. We do offer standard air where the pup flies in an airline approved puppy crate in a climate controlled section of the plane. And we also offer a flight nanny where an attendant carries your pup into the passenger compartment in a soft crate. I am truly sorry this was not better explained to you. I have addressed this with the Travel Manager to hopefully prevent this occurring again. We thank you for your constructive feedback that we can use to improve our processes. I also have to say that I see a lot of pups and yours is over the top cute! We wish you many great years with your new family member!
