Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
7,080 approved reviews, newest moderated first
I had a great experience I picked my puppy out on January 9. They got in tough with me by the time we got all the paperwork done. I got Oliver on January 18th. I have been well pleased with the way things have turned out.
By Ricky F.
Response from Pawrade· Jan 30, 2023
Hey Ricky, Thank you for choosing Pawrade and letting us help you with adopting your new furry family member. We are so pleased to hear how smoothly everything went.
From start to finish we had exceptional communication with the Pawrade team, they always answered our questions within few minutes or even better, when we needed to speak to somebody over the phone there was a Pawrade member answering the phone and who knew most of the details of our case. We were really hesitant to adopt a pet on Pawrade due to contradictory reviews (BBB vs Trustpilot) but we initiated the process because my kids had already selected a puppy, so far no regrets. Be prepared, the whole process can be handled over internet, although you can use phone, we did most of the questions/requests on Pawrade's platform in that way you can have a written record. In my opinion if you ever have a problem with Pawrade most likely will be related the breeder, in our case both Pawrade and the breeder were ok. We decided to pickup the puppy locally to avoid over stressing him. So far our goldendoodle is doing fine and getting use to our home. Thank you Pawrade team!, excellent work!!!
By Martha O.
Response from Pawrade· Jan 30, 2023
Hey Martha, Thank you so much for the detailed and positive review. We really do our best to make the process as seamless as possible. And when there is occasionally a speedbump we do everything possible to get it smoothed over. We do greatly appreciate you choosing and trusting Pawrade and its so great to hear that we came through for you. We wish you many fun filled years to come with your new best buddy!
Everyone I dealt with was awesome. Love love love my 2 new puppies!
By Sharon W.
Response from Pawrade· Jan 30, 2023
Hey Sharon, Thank you for the kind words and wonderful review! Actually thanks you X2 for each of your new furry family members. We are so happy that you are so happy!
I am so happy with my new puppy. I am completely head over heels in love with him. I suffer from severe anxiety and depression and needed a Emotional Support Animal and my new puppy has helped me tremendously.
By Josie C.
Response from Pawrade· Jan 30, 2023
Hey Josie, We are so happy to hear that your new pup is all you had hoped for. It amazing to hear that he is going to have a real purpose above just being a best buddy. Thank you for choosing and trusting Pawrade!
Our experience was very positive and the whole process went smoothly. I seriously couldn't ask for a better dog.
By Natasha S.
Response from Pawrade· Jan 30, 2023
Hey Natasha, We are so happy to hear that you are so pleased with your new pup as well as the Pawrade experience. We wish you many amazing years to come with your new best buddy!
I typed this response on previous screen. I am as kept informed due each step and everyone was knowledgeable and understanding about my concerns
By Kathryn C.
Response from Pawrade· Jan 30, 2023
Hey Kathryn, Thank you for the kind words. We so appreciate you choosing and trusting Pawrade!
Very pleasant experience.
By Teresa S.
Response from Pawrade· Jan 30, 2023
Hey Teresa, Thank you so much for the kind words. Short and sweet! We will take it. We wish you the best with your new furry family member!
The process was smooth and communication good. My only concern involved paperwork sent to me regarding puppy. The paperwork for fecal check was sent only when I requested it when my vet said it was not on the health certificate. I was then sent a paper indicating puppy was 1 year old. When I questioned it, they corrected it to 3 months. She was 10 weeks old when I got her so even the correction was incorrect. I then asked about her dew claws (they were probably removed at birth, but I was not told this). Vaccines were not on health certificate, so my vet questioned the validity of the paper indicating vaccines administered. All medical history should accompany the pet. I was expected (and still am when I get her spayed) to follow through with specific standards. They should also be held to the same accountability.
By Mary
Response from Pawrade· Feb 2, 2023
Hey Mary, Thank you so much for the kind words and we are so pleased to hear that the process overall was smooth. We will definitely be looking into the difficulties with the paperwork and counseling our breeder partner to ensure this does not happen again. Thank you for your patience and understanding and we appreciate all feedback so that we can make corrections and adjustments wherever possible.
