Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
7,080 approved reviews, newest moderated first
Great service! Excellent care. Excellent attention to detail! My puppy got a clean bill of health today from the vet.
By Believer
Response from Pawrade· Feb 15, 2023
Hey There, we so appreciate you taking the time to let us know about your wonderful experience with Pawrade. Seems all went so well and we are so happy for you and your new furry family member!
Process was perfect from start to finish. Constant communication up to receiving Ko-Ko. He is so sweet. The airline staff didn't want to give him to us. LOL>>>
By GWENDOLYN T.
Response from Pawrade· Feb 15, 2023
Hey Gwendolyn, Thank you so much for the kind words. We know exactly how the airline folks feel... sometimes we don't want to give them up either! Best wishes to you and your new buddy Ko-Ko.
Everyone was helpful during every step of the process.
By Terrie W.
Response from Pawrade· Feb 15, 2023
Hey Terrie, Thank you for the kind words. Best wishes to you and your new best buddy!
I was thoroughly impressed with the company and would recommend it to anyone. We received an awesome puppy and love her to death. At first, it appeared to be a complicated process but in reality, I would not change a single thing and would do the process all over again. Everyone I dealt with were professional, friendly and answered all my questions in a timely manner. What really impressed me was how they handled my problem. The first puppy I wanted became sick while we were waiting for the travel to begin. The company offered me a full refund, or I could select another puppy. We absolutely decided to go with another puppy, which turned out to be the right decision. The last point I want to make is the breeder must be a very caring person. If our puppy is like her others, they are doing it right. Our girl is so cute, well behaved and in good health. Kudos to all.
By Florine V.
Response from Pawrade· Feb 15, 2023
Hey Florine, Thank you so much for the detailed review. We know adopting a new pup can be a daunting task and really do our best to make it as seamless as possible. We are so sorry there was an issue with the first pup you chose but it is great to hear that we got it all worked out for you. We wish you many fun filled adventures to come with your new furry family member!!
From start to finish the experience with this company was fantastic. This was my first experience with this company and I was a little hesitant initially. Excellent communication, excellent information sent via emails and never felt alone in the process. There was never any pressure and all my questions were answered timely and efficiently. I was able to arrange a zoom call with the breeder which I thought was great. I have a super happy, super healthy puppy! I’m in love. I ended up flying down to pick my puppy up rather than use air, nanny, or ground, transportation, which I highly recommend. I’m so grateful to Pawrade for facilitating this process.
By Holly G.
Response from Pawrade· Feb 15, 2023
Hey Holly, We are so pleased to hear how well everything went. We know that adopting a pup online can be a daunting task, especially with all the shady characters out there. That's why we work so hard to make the process seamless, safe and secure. Thank you for the kind words and we sish you and your new best buddy all the best!
Excellent experience from start to finish. All staff members were knowledgeable and professional. Jesse
By Jess Pagluica S.
Response from Pawrade· Feb 15, 2023
Hey Jess, We greatly appreciate you taking the time to post kind review. We are so happy to hear all went so well. Thank you for choosing Pawrade!
I had doubts about getting a puppy through pawrade because of many puppy frauds but I was able to get my beautiful golden retriever from them. They are legit! I definitely would give them a 10/10
By Edward R.
Response from Pawrade· Feb 15, 2023
Hey Edward, We are all to familiar with all the shady characters out there. That is one of the primary reasons Pawrade was created. To provide a safe, secure, and trustworthy platform to get a quality pup for your family. Thank you for trusting Pawrade and we wish you many wonderful years to come with your new furry family member!
I was skeptical at first because I had no direct contact with the breeder, and honestly I just had to trust them about the no puppy mill pledge. Pawrade "puppy concierges" were really customer oriented and put me on ease. I sensed they had a lot of care about my puppy. In special Sara Franck and Carli Riveira were very kind and responded promptly when I had a question, even after the purchase! Carli was constantly contacting the breeder asking for more pictures and updates for me. The concierges sent documents explaining the whole purchase experience step by step, from purchase time, to puppy delivery and care once at home. My puppy was only picked up when she was in the proper health and weight (yorkie, 2lb, 13 weeks) and she was delivered clean, healthy and in great disposition. She also came with all vet papers. I opted for the ground transportation (Pawrade contracted wags on wheels for my delivery ) and the drivers shared a tracking app that I could follow all the way. The drivers were also nice and responded to text when they stopped to feed the puppies. I had a great experience.
By Arleide L.
Response from Pawrade· Feb 15, 2023
Hey Arleide, Wow...thank you so much for the wonderful and detailed review covering so many important areas. I am sure so many other folks will find this very helpful. We are so happy to hear that all of our hard work paid off and we were able to get you the perfect pup for you! We wish you many amazing years to come with your new best buddy!
