Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
7,080 approved reviews, newest moderated first
I was really happy with the overall experience. Customer service was great. My point of contact, Kenny, was always very responsive with any questions I had and made it a very easy process.
By Carter
Response from Pawrade· Mar 17, 2023
Hey Carter, we are so pleased to hear how smoothly everything went for you. It really is our goal to make the process as smooth and stress free as possible. Best wishes to you and your new best buddy!
We purchased our Mini Aussie Shepherd (or so we thought) from Pawrade in November of 2022. The day our puppy was supposed to fly there was a hurricane that was due to hit South Florida where we live. Even with a hurricane, they still decided to fly him out. Our original pick-up was to be in Fort Lauderdale, but the flight then got canceled due to the weather and he was rerouted to Miami airport for pickup. Luckily the storm wasn't as bad as anticipated. However, to send an 8-week-old puppy on an airplane in a hurricane seemed to not be the best decision - the poor guy had an extra long travel day due to being held in Dallas for a layover until the flight to Miami. On top of that, I do not think that Pawrade fully vets the breeders they have on the site. As mentioned our puppy was supposed to be a Mini Aussie Shepherd, the breeder told us he was a "short-haired" one and that the parents were 20-25 lbs max. Keep in mind that we live in a 1 bedroom apartment so we wanted a small dog. Our 6-month-old puppy is already 40 lbs and still growing. He is clearly a Catahoula or some type of Catahoula mix (DNA test pending). The Catahoula breed can grow to be up to 100 lbs, much different story than what we thought we were signing up for. Obviously, we still love him to pieces and he has a wonderful life, but buyers beware - ask A LOT of questions before agreeing to the purchase and ask for lots of photos of the parents and parents with the puppy you are considering. It is obvious that Pawrade did not do their due diligence in vetting this breeder. UPDATE: as you can read from Pawrades response of not taking responsibility for dogs characteristics varying due to the breed, we officially have DNA test results and as we suspected. Our puppy is NOT 100% mini Aussie, he is in fact a Aussie Pit Bull mix. Further proof that Pawrade does NOT vet their breeders and they do not do any research into the puppies that are on their website. Very disappointing. Additionally that they basically have wiped their hands clean of the situation is ridiculous. We paid for a purebred dog and that is not what we received. Big rip off, would never recommend utilizing Pawrade.
By Rachael
Response from Pawrade· Mar 27, 2023
Hey Rachel, we are happy that we were able to get you a wonderful new furry family member. We are also sorry to hear that he has not turned out to be the size that you were hoping for. Unfortunately this does sometimes happen especially when a particular breed is created for characteristics such as size. Genetics are completely unpredictable and the increased size from previous generations can occasionally pop through. Both of your pups parents are documented minis and that is our best indicator but still never 100% reliable. That is why in our contract we note that size and weight can not be guaranteed. We do hope that he doesn't get too much larger and we are so happy to hear that you have given him an amazing home. We are also sorry to hear about your concerns with the flight for your pup. Getting pups scheduled for air travel can be a very daunting task as the choices for pups are very limited. If we were to cancel a flight because of the possibility of poor weather it would delay the pup for a week or two. Most of our customers would be very upset at the delay. We trust the airlines to make the determination that the travel is safe, though we do understand your concerns with the pup being in travel longer than anticipated. Should a pup experience an extended layover we have protocols in place that would have the pup picked up by a local professional kennel to care for it and return it to the airport to continue its travel at the first available flight. I promise you that we always have the pups best interest in mind and do all we can to ensure they are happy and safe every step of the way
Everyone we talked. It was very professional, and. We felt very comfortable ordering a new puppy from you. Thank you for such a great job.
By Mike B.
Response from Pawrade· Mar 17, 2023
Hey Mike, Thank you so much for the kind words. We really appreciate hearing how pleased you are. We wish you many wonderful years to come with your new furry family member.
Very good customer service and contact. The pick up was complicated because it was not in baggage claim and where other pets arrived. It was at a freight claim area and the airport is under construction. Finally found her after some anxious moments and all was well. The Pawrade people did a great job with the exception of the pick up.
By Chick C.
Response from Pawrade· Mar 17, 2023
Hey Chick, thank you for choosing Pawrade and we are so pleased that we were able to get you the perfect pup. We are also sorry to here that there were some complications at the airport. We really wish we had known and had more control over things like that. We wish you many fun filled adventures ahead with your new best buddy!
Puppy arrive healthy, and so full of energy! We are amazed at how smart he is and how quick he learns. Pawtrade provided constant communication and answered all our questions and concerns about the safety and transportation of the puppy. No complaints and we are so happy with our new family member!
By Moon S.
Response from Pawrade· Mar 15, 2023
Hey there, thank you so much for the kind words and wonderful review. We really do try our hardest to make the process as smooth and stress free as possible. Best wishes to you and your new furry family member!
I will refer anyone looking to buy a pup to Pawrade! Completing the documents happened quickly and efficiently. Our pup arrived well groomed and transitioned well. He has made himself at home is the perfect addition to our big family! Communication was key & Pawrade made it so easy to find our perfect pup! Thank you, Pawrade!!! <3
By Ray & Deanna F.
Response from Pawrade· Mar 15, 2023
Hey Ray and Deanna, we are so pleased to hear that all is going wo well with your new furry family member! Thank you for choosing Pawrade and letting us help you adopt the perfect pup for you and your family.
I wanted to buy a new puppy for our family. I went on line, but I was uncomfortable and unsure to trust any of those companies on-line. Until I came across Pawrade. They gave me the confidence to trust them. The process of choosing and buying Roland was done in a timely manner, all my concerns and uncertainties were answered with a real person followed by an email. That gave me security. Thank you very much for helping me. We love our new family member, our mini dachshund named ROLAND ❤ 😀
By Martha Elvia V.
Response from Pawrade· Mar 15, 2023
Hey Martha, we understand that finding a new pup online can be a daunting task. Especially with all the shady operators out there. That is one of the main reasons Pawrade was created. To ensure a safe and secure process for everyone involved. We are so happy that you chose and trusted Pawrade. Thank you so much for the wonderful review!
Easy, massive amounts of communication during every step. They go the extra mile, my sweet boy is perfect in every way. I will definitely use them again.
By Donna B.
Response from Pawrade· Mar 15, 2023
Hey Donna, Thank you so much for the kind words and the wonderful review. We really do put in all the effort to make the process as seamless as possible. Best wishes for many fun filled years to you and your new best buddy!
