Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
7,080 approved reviews, newest moderated first
Very smooth transaction and went off without a hitch! Very happy with service and puppy!
By Kristine Miller Park E.
Response from Pawrade· Jun 14, 2023
Hey Kristine, We are so pleased to hear that all went so well for you and your new furry family member. We really do try our best to make the adoption process as smmoth and stress free as possible. Thank you for the kind words and thank you for choosing and trusting Pawrade!
Good experience. However 17 emails and 6 calls a little too much. My pup arrived in excellent condition and my vet was surprised as to how good the documentation and health of my dog
By Jeff B.
Response from Pawrade· Jun 12, 2023
Hey Jeff, Thank you so much for the kind words. We are so happy that we were able to get you the perfect pup for you. And we do apologoze that you found our process to be a bit much. We definitely do all we can to make sure the process is safe and secure and that our clients get all the necessary info and are kept up to date in details. We are also always looking to streamline things and do appreciate your feedback. Best wishes for many fun filled adventures to come with your new best buddy!
Before you pay they call, but after payment virtually all communication is via the portal, multiple same messages sent on the same day. No security for sending required identity information, nasty messages if you don't replay ASAP to the portal, accusations of "ghosting" when you had a conversation the day before. Great dogs -great breeders but the communication via portal is cumbersome and they Must get security for personal ID information.
By Agata R.
Response from Pawrade· Jun 23, 2023
Hey Lisa, We are ultimately so happy that we were able to get you a wonderful new furry family member. Thank you so much for acknowledging the quality of our pups and breeders. One of the primary reasons Pawrade was created was to combat scammers and ensure that our buyers get exactly the pup they paid for. We have zero issues with security and go to great lengths to protect all involved parties. Our proprietary message center is designed so that all our team members can have accces to all communication and be able to assist you more efficiently. With that in mind I will be reviewin all of the communication between you and our staff and will address any deficiencies or innapprpriate messages. Thank you for your honest review and we appreciate all feedback and take it as an opportunity to mkae adjustments to improve our process.
They meet all required needs for the animals and take really good care of them
By Regina F.
Response from Pawrade· Jun 12, 2023
Hey Regina, We really do our best to help our clients adopt healthy and happy pups. Thank you for choosing Pawrade and best wishes for many wonderful years to come with your new furry family member.
My beagle puppy, Pluto, is perfect! The travel caretakers took wonderful care of him on his 4 day journey to me from Missouri. I enjoyed the text updates during their journey to me. Delivered at 1:00 am and my puppy was as happy as can be! I cried as they handed me my new baby. Thank you Pawrade!
By Pam G.
Response from Pawrade· Jun 12, 2023
Hey Pam, We are so happy to hear that you are so happy! We really do all we can to take out the stress and put in the fun. Thank you for the kind words and thank you for choosing Pawrade!
I am over the moon!! Pawrade was helpful from the first phone call I made. They help you with the process. The communication was excellent. They always got back to me in a timely manner and answered any question I had. My beautiful Pomeranian boy was happy and healthy. Thank you Pawrade and thank you to my concierge Holly. I would definitely use them again.
By Michelle K.
Response from Pawrade· Jun 12, 2023
Hey Michelle, Thank you so much for the wonderful review! We really do try our best to make the adoption process as smooth and stress free as possible. Communication is key. We wish you and your new best buddy many amazing years to come!
I would give this company a zero. Bought a dog Thursday night, only to not hear back from anyone Friday to go over details and the next steps. I called them 3 times, only to get a message that there was no one available to take my call and to leave a message, I left the message. No call back. My husband finally a hold of a someone, and they were no help at all. She said that her shift started at 10am and there was other people she had to call before us. Furthermore, she said that our expectation to receive the dog over the weekend was ridiculous?! I spoke to a second person and all I kept getting was the run around. You need to wait for “Travel” to get back to you. Where is this so called travel person? Give me the extension or number. Because I have to plan a 6 hour round trip to pick up this dog and all I hear is, Nothing. They collected full payment to reserve the dog. We paid over 3k and all we got was the run around about how “Its not us its the breeder.” Then they told us, “Oh and if you cancel you owe us $599.00” for canceling. Are you kidding me? Where is the dog? You give us horrible customer service and now we owe you to cancel?Come on! So I did some digging around because nothing looked or sounded right. I found out these people are professional scammers. I wish I had done more research prior to doing business with them. They have So many complaints that, they been submitted to the BBB for review. Stay away from these scammers and adopt elsewhere. If you have been scammed by them call the FBI and FTC 1877-382-4357 Oh and these positive reviews here, not real. These people can say whatever they want to justify themselves. The breeder even reached out to me and said they never reached out to them to set a pick up date. My biggest issue was not getting a truthful response from these people. The so called “Travel” department to even bother calling me. An employee telling me that her day starts at 10am and i’m not a priority?? Come on people. Safety of your dogs, please?? You have 22 complaints with the BBB in just this year. So save your comments. Anyone can look you up.
By Leonor S.
Response from Pawrade· Jun 23, 2023
Sadly there are a lot of shady operators out there looking to take advantage of folks. At Pawrade we have used our years of experience to develop protocols and procedures to ensure that the entire process is safe and secure from scammers and that all of our wonderful puppies are happy, healthy and recieve a head to toe health ceritfication before leaving for thier new forever homes. This process does take some time but that ensures our buyers get the perfect pup for them and the pups get an amazing new forever home. Leonor expected to make payment and pick up the pup in 12 hours. That simply is not possible. We made every effort to explain how thorough our process is and the reasons behind it but Leonor simply refused to be reasonable. We can not and will not discard our proven process, potentially endangering the pup and exposing all parties involved to fraud because a buyer is demanding an unreasonably fast purchase process. It is not possible to even have the breeder get the pup to the vet for its health inspection in the time frame Leonor demanded. Typically it takes a breeder several days to get an appointment with a USDA certified vet and get the pup in. Factor in the weekend when vets are closed as was the case here and that extends it a couple more days. We are truly sorry that Leonor wasnt willing to wait a short time to ensure the pup was in perfect health and ready for it's new home. Our process does take a few days to complete and it does require that our buyers be willing to work with us to make everything go smoothly. For the vast majority of folks everything is seamless and they appreciate the attention to detail and care we put into the process. We will continue to operate with the health and happiness of the pups, as well as the safety and security of the transaction as our primary concerns as we always have.
I'm a repeat customer. My first puppy purchase wasn't as smooth as the 2nd time. This time I knew the questions to ask and was more familiar with their process so I was able to head issues off. If you are needing to have your puppy delivered I would choose a breeder that uses Pawrade's service other than their own. That seem to be where many of my issues with the first puppy stemmed from. Pawrade's travel service is more organized.
By Gin W.
Response from Pawrade· Jun 14, 2023
Hey Gin, thank you so much for returning to Pawrade for a second pup. We are also so pleasd to hear that all went so well. We really to try our best to make the entire process as smooth as possible. Travel is one of the most important aspects and we do pay special attention there to be sure your pup arrives happy and healthy. Best wishes for many amazing days to come!
