Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
7,080 approved reviews, newest moderated first
Amazing service and will definitely get another puppy soon!
By Melise
Response from Pawrade· Jul 31, 2023
Hey Melise, Thank you so much for the wonderful endorsement. We are so happy you chose Pawrade and cant wait to help you adopt another furry family member. Best wishes to you and your new best buddy!
It was super simple process and even finding out my pup was located they made it super simple to get him to me. Super happy and won't use anyone else in the future.
By Brandon E.
Response from Pawrade· Jul 31, 2023
Hey Brandon, we really do try our best to make the process as smooth and stress free as possible. Thank you so much for the kind words and thank you for choosing Pawrade.
This company is so well organized, I’ll never use anyone else. They were beyond helpful from the very beginning of the process. The communication was next level. If companies were run like this the works would be a much better place! I so appreciated all of the organization and patience. They work as a team with the goal of making the customer feel taken care of and understood. I could go “on and on” but I’m being smothered in puppy kisses!🐾💜
By customer
Response from Pawrade· Jul 31, 2023
Hey There, thank yo so much for the amazing review. We are so happy that you chose Pawrade and that we were able to do such a fine job with helping you to adopt the perfect pup for you. We wish you and your new best buddy many amazing days to come.
The whole process was excellent. We were hesitant at first but the agent assigned to us was so quick to answer questions and after we chose and bought a puppy we were constantly kept updated and given all the information we would need to welcome a new puppy into our home. I really was surprised with how much information you get, like probably more than you need which made it perfect. The puppy we got is happy and healthy and after our vet check we've got no concerns. I would use this service again 100%
By Alan
Response from Pawrade· Jul 31, 2023
Hey Alan, we know that getting a new pup online can cause a little anxiety for folks. Thats why we do all we can to make the process as smooth as possible and communicate regularly with all the details. We are so pleased to hear that all went so well for you and wish you and your new best buudy all the best.
This was my 1st experience buying a puppy. So for me it had my anxiety at an all time high. When I tell you Lois kept in touch with me, let me know when she wouldn’t be available and answered EVERY SINGLE QUESTION I had. She went out her way to set up video visits and connect me with the breeder. Pawrade is amazing and I’m so in love with my puppy. Will def buy again. HIGHLY RECOMMENDED! Get your fur-ever baby NOW!!!
By J C.
Response from Pawrade· Jul 31, 2023
Hey JC, we certainly know that getting a new pup online can cause some anxiety for folks. Especially with all the shady operators out there. But no worries with Pawrade. We make sure you get the perfect pup and that the whole process is safe and secure. Thank you so much for the wonderful review and thank you for choosing Pawrade.
Great purchase experience!
By Lynn
Response from Pawrade· Jul 25, 2023
Hey Lynn, short and sweet! We will take it! We are so pleased to hear that all went so well for you. That certainly is what we work so hard towards every day here at Pawrade. Thank you for the kind words and best wishes to you and your new furry family member.
Final update: They had the nerve to dispute this review. Good thing I had screen shots. I wish i had read the 1 star reviews first. I LOVE my pup. Seems I got lucky and so far he's healthy. But the communication and stressful buying experience HOUNDING me non stop until after they get their $$ and then horrific communication. Read the 1 star reviews and the company's responses. The responses are nasty, condescending, and take zero accountability. I will not recommend this place in the future. It's easy guys, CUSTOMER SERVICE!!! Shall I be condescending like you are and send a google link to exactly what that means? Updated to solved. 3 stars due to having to write. A review to get a response. UPDATE: Unfortunately, I have to change my review. This company hounded me nonstop for payment even when i paid for the dog in full. I ended up paying the travel bill TWICE. I have contacted them several times and I finally got a snarky response back that said “my boss said you never were charged twice”. They didnt even ask for the receipts. I showed them the receipts and radio silence. THEY DO NOT ANSWER WHEN THERE IS AN ISSUE. I cannot tell you how pleased I am with this service. I knew from the start that this was a trusted service and that I was not going to be involved in a puppy scam. The process was easy and smooth so long as you have al of your identification. They stay in contact with you the whole time. My puppy arrived earlier than usual and was HAND DELIVERED by the travel service. As for the actual puppy, I am so in love. and I can tell that the breeder did all the socialization that was required for his age. He’s just a joy!! Highly recommend!
By Lygia C.
Response from Pawrade· Jul 25, 2023
Hey Lygia, Wow...thank you so much for the wonderful review and endorsement. We do know there are a lot of shady operators out there and we do all we can make sure oir clients know there are no worries here at Pawrade. We are so pleased to hear that we were able to do such a fine job for you and wish you and your new best buddy many fun filled days to come!
Overall an amazing experience, but I had a little issue with the last minute arrangements that force me to travel slightly far from where I live which ended in some extra setbacks that I did not expected. I think in the cases where large travels are involved some things have to be slightly better planned on advanced.
By Debbie W.
Response from Pawrade· Jul 31, 2023
Hey Debbie, thank you so much for the thoughtful and honest review. We are so happy that we were able to help you adopt your new furry family member. And we do apologize for the hiccups. Best wishes to you and your new furry family member for many fun filled adventures to come.
