Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
7,080 approved reviews, newest moderated first
Pawrade made my long distance transaction a lot easier. I felt safe with the transaction and my puppy is perfect! 🥰🐶
By Sherree W.
Response from Pawrade· May 9, 2024
Hey Sheree, thank you so much for the kind words and thank you for choosing Pawrade. We are so happy to hear that all went so well for you and your new furry family member. Best wishes!
Great experience! Our puppy arrived fast, happy ands healthy!
By Audrey W.
Response from Pawrade· May 9, 2024
Hey Audrey, We are so happy that you are so happy. Thank you for trusting Pawrade and best wishes for many fin filled days to come with your new best buddy.
I was very pleased with everyone @ Pawrade
By Paulette
Response from Pawrade· May 9, 2024
Hey Paulette, Thank you for the kind words and thank you for being a wonderful client as well. Best wishes for many fun filled days ahead with your new best buddy.
The concierge personnel were very helpful and eased my worries and concerns. The information I received was very clear and helpful. The delivery personnel were very kind and made the delivery very special.
By Darell G. R.
Response from Pawrade· May 9, 2024
Hey Darrell, thank you so much for the kind words and thank you for choosing Pawrade. We are so happy to hear that all went so well for you and your new furry family member. Best wishes!
Everyone I spoke to was very helpful and polite. Their concern for the puppy and myself was obvious and they were eager to make sure my experience was great. I absolutely love my new fur baby. We have such a strong bond already. Thank you for everything you did to get my baby to me as quickly and safely as you did.
By Teresa
Response from Pawrade· May 9, 2024
Hey Teresa, We are so happy that you are so happy. Thank you for trusting Pawrade and best wishes for many fin filled days to come with your new best buddy.
Generally a good service. Quick and friendly responses and answers to questions. Room for improvement would be to explain the processes more fully and manage initial expectations. For example, knowing that I would have to wait over a week for the setup and delivery, it would have made me rethink just going to get her. And the 3rd party delivery service was GREAT, but again, knowing their process would have made me a lot less irritating as a customer who would have to ask a hundred questions because I just didn’t know what they were doing. Maybe a pamphlet or something? The health guarantee coverage is exactly the opposite of what is listed on the description. The free first 30 days only covers illness and injury, not wellness. The first well visits with vaccines are NOT covered. You will have to pay for MetLife in order to get the “free” illness and injury coverage anyway, so that doesn’t make much sense.
By Megan
Response from Pawrade· May 9, 2024
Megan, we are sorry to hear that the process was not a seamless as we try for. I do believe most your concerns you have voiced here are covered in the terms that are disclosed to you in the checkout process before purchase. We also do our best to give you an outline of how things work during the sales process but there are certainly variables with each situation. We do provide 30 days of complimentary Metlife coverage at no cost to our clients. No purchase is necessary. A wellness visit is required and no it is not covered as that is a normal expense related to being a puppy parent and should always be done no matter where you may have gotten your pup. Any issue found at the wellness visit would be covered under the Metlife coverage and/or your 3 year petpay Helath guarantee. We do apologize if you found the process cumbersome but we do work constantly to refine the process and thank you for your honest feedback. We also thank you for trusting Pawrade and best wishes to you and your new furry family member.
My experience was entirely perfect. I had support throughout the purchase and delivery. My Shih Tzu pup was obviously raised very well by the breeder. He is healthy and very active. No complaints what so ever!
By Ron C.
Response from Pawrade· May 9, 2024
Hey Ron, thank you so much for trusting Pawrade. we are so happy to hear that all went so well for you and your new furry family member. Best wishes for many amazing days to come.
Everything with Pawrade was easy in this decision to get our pup. We have a gorgeous, intelligent, and adaptable family member who brings us so much joy. Thank you for making this a pleasant and easy experience.
By Alison S.
Response from Pawrade· May 9, 2024
Hey Alison, We are so happy that you are so happy. Thank you for trusting Pawrade and best wishes for many fin filled days to come with your new best buddy.
