Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
7,080 approved reviews, newest moderated first
Would 100% recommend Pawrade in purchasing your fur baby ! So impressed with the level of customer service team and the Wags on Wheels Nanny travel service was outstanding.
By customer
Response from Pawrade· Aug 12, 2024
Thank you for the kind words. And thank you for choosing Pawrade. Best wishes for many amazing days to come with your new best buddy.
I was skeptical at first but the communication upfront from Pawrade put me at ease. When I was asked about our puppy the representatives were quick and attentive. After we reserved him, it took a little longer for responses. It took over a week to get him due to the breeder’s vet schedule. The breeder was kind and was quick to respond after we were given the all clear to pick him up. He was in need of a groom and a had a smell to him when we got him. I would hope for the price he would have at least been bathed/cleaned up. After receiving him, we followed ALL the guidelines provided to us by Pawrade. He has not been anywhere except to his initial vet check up and was held the entire time. He was never placed on the ground. He has had diarrhea the entire time we have had and he started showing signs of illness on day 6 when he had blood in his stools and tested positive for Parvo on day 7. Our vet said that it usually takes 3-7 days for parvo to present itself. When I reported it to Pawrade they pointed out that because he wasn’t tested with a specific blood test within 72 hours they were not liable. This is in the contract but they do not bring attention to it or suggest getting this done after taking ownership. They then indicated that it was our fault because the breeder “says” his other puppies are fine. I’m very frustrated because I felt like I would be supported until I wasn’t. If you purchase a dog from here I highly suggest you get the blood tested for Parvo within 72 hours. They will not make you aware of this. In addition to this, he also tested positive for giardia and coccidia parasites. I have made a claim to the insurance that we are required to retain for the first 30 days and hoping to get the support from them that I did not get from Pawrade. Bottomline, I was sold a sick puppy. It is not a coincidence that he tested positive for parvo and parasites within the first week and instead of making it right, they just make excuses. I am disheartened that what started as a positive experience did not end that way.
By Jodi B.
Response from Pawrade· Aug 12, 2024
Jodi, we are truly sorry that your pup is not feeling well. It is very common for a pup to have a parasite and that will certainly be covered by your Health guarantee. Unfortunately, the parasites can cause some of the same symptoms as Parvo. Some vets will do a SNAP test that is very well know to frequently show false positives due to the fact that the pup recently had a Parvo vaccine. We do require that a PCR test be performed that is 100% accurate to determine if the pup actually has Parvo to be able to fairly assess coverage. We never intended to imply that anything was your fault but it is a good indicator that if no other pups associated with your pup has Parvo then it is less likely yours does as it is highly contagious. It is also true that we require your claim to first be submitted through the complimentary Metlife coverage that we provide and then the remainder through your PetPay health guarantee. We realize this is a bit of work for our clients but is necessary to ensure each claim is handled with fairness and integrity.
These guys are the BEST! Great service. Great follow up. Love my new puppy. She is perfect.
By Debra A.
Response from Pawrade· Aug 12, 2024
Hey Debra, Thank you so much for the kind words and thank you for choosing Pawrade. Best wishes for many fun filled days to come with your new furry family member.
My own dog, Nevaeh just went to HEAVEN yesterday. I look at Alexis and think Nevaeh would of loved her! So I'm very interested in her! I know it's very soon. A lot would have to be worked out. But if it's meant to be, it'meant to be. I sure hope it is! 🦋
By Lacey
Response from Pawrade· Aug 13, 2024
Hey Lacey, we are so sorry to hear about your furbaby. When you feel the time is right we will be so happy to help you adopt another furry family member Thank you for trusting Pawrade.
It was very easy to use. No pressure. This was my first time doing this, and I can’t say enough about how helpful and considerate everyone was. They were on top of things from the start and kept me informed.
By Lynn B.
Response from Pawrade· Aug 12, 2024
Hey Lynn, Thank you so much for the kind words and thank you for choosing Pawrade. Best wishes for many fun filled days to come with your new furry family member.
Cindy was a tremendous help in coordinating our puppy delivery. She made the process so smooth and working with the buyer and the breeder. Thank you agaiin Cindy!!
By tonia J.
Response from Pawrade· Aug 13, 2024
Hey Tonia, we are so happy to hear that all went so well for you and your new furry family member. Thank you for choosing Pawrade and best wishes.
I already had 2 Dachshunds, one almost 9 (Bella), and the other is 1 (Bodie). I decided to get another puppy so Bodie would have one closet to his age to grow up with. Bodie is still so young and playful and Bella not so much. I bought my new little one (Banks) on 7/24/24 and received him on 7/28/24. The process from start to finish was so easy and informative. The people that I communicated with during this process responded immediately to my emails and made the process so simple for me. The delivery to my home was amazing as I was able to track them from state to state to my front door. Pawrade was amazing and I have already recommended them to a friend who want a new pup. Thank to each and every one who help in the process of me getting my new little baby boy "Banks". He is settling in nicely and already thinks he is king of the mountain. We are so in love with him so again thank you Pawrade for the ease of this entire process, you were amazing.
By Rhonda
Response from Pawrade· Aug 12, 2024
Hey Rhonda, thank you for the wonderful and detailed review. We are so happy that we were able to help you adopt the perfect pup for you. Best wishes to you and your new furry family member.
We just received our Frenchie pup tonight and we couldn’t be happier. Impressed by Pawrade all the way, I thank Thomas, Lois and all the representatives for their help and tending to my thousands of questions. Our puppy “Rocco” (his new name) arrived full of energy! I can’t wait to see what fun the years will bring us. Thank you Pawrade for the best experience! I will recommend you to family and friends for sure!
By Pammie F.
Response from Pawrade· Aug 13, 2024
Hey, thank you for trusting Pawrade. We are so happy that all went so well for you and your new best buddy. Best wishes for many fun filled days to come.
