PawradeReviews of pawrade.com

The process is very easy and well organized. Staff was very responsive and helpful. Watching the delivery vehicle route in 360 app was a lot of fun actually, as weird as that may sound. The puppy came and adjusted quickly, two days. The Driver's were very friendly and appear to really care about and for the dogs. And the puppy received was the puppy we expected. I highly recommend

The process with Pawrade was smooth and everyone I spoke with was very informative. I reserved my puppy and within two weeks he was delivered to my my front door by two lovely people, Alma and Kadie, who also provided me with updates on the way to brining my pup to me! I was very skeptical at first because of all of the negative reviews but I am so glad I did it!!

Pawrade gets it right in so many ways - communication, puppy care, guidance and help along the process. Our adoption went exactly as we had hoped and our puppy is beautiful, healthy, and thriving. My only reason for 4*s instead of 5 is their pricing is considerably higher than competitive sites, and at no time are you able to connect directly with the breeder. I do wish I had the opportunity to build a relationship with our puppy's breeder. Especially as there are siblings we are 1 considering, and 2 recommending to friends.

What a fantastic service. Everything went smoothly and now we have an amazing new Boston Terrier. I couldn’t be happier with the intuitive online tools, the communication, payment, and delivery. It was great from tip to tail.

We were very pleased. They kept us informed during the whole process. We are so happy with our new bundle of joy. She’s perfect. Just exactly what we wanted and in perfect shape.

I could not be any more happier and pleased with the purchase of my new sweet fur baby! Pawrade and their support staff did an excellent job of keeping me well informed with each step of the process of getting my adorable Havapoo in my arms. I’m so excited that my fur baby is finally home with me!

Very friendly staff who answered all my questions quickly & promptly. Helped made the transition a smooth process.

POOR COMMUNICATION I recently purchased a puppy from Pawrade and I couldn't be more excited to have her in my home, however the process has been beyond frustrating. I opted to pick the puppy up myself and I wish I chose differently because I have to fish for every bit of information to try and plan a pick up and they make it incredibly hard. This experience would be so much easier if they were actually upfront and about how long this process takes and communicated with me better from the beginning. I have to ask the same question at least 3 times over a course of multiple days to actually get an answer. The night before I was supposed to pick her up I still didn't know the breeder, where my puppy was located, or how I was going to arrange a meet up and because of this I couldn't make any travel plans. I called and got in touch with Pawrade and they told me they couldn't give out that information until after their health team reviews the puppies vet notes. I suggested to push the pick up date back a day to give the Pawrade health team more time to finalize the details and I was told that would provide ample amount of time. Yet I am sitting here, the day after the initial pick up date with still no information. I don't know if every out of state puppy pick up is this chaotic and if every travel concierge is vague and uncommunicative but it seems like mine refuses to give helpful information that would give me realistic expectations. All I need is for my puppy travel concierge to tell me something like "usually we suggest a week in between the vet appointment and the pick up date to give the team time to review." Instead I am getting strung along and have had to take multiple extra days off of work due to their inability to communicate and set up realistic expectations. The only reason why I'm giving 2 stars and not 1 is because everyone who I talked to on the phone is very nice and seems to genuinely care about the puppies. I disagree with how my personal puppy travel concierge handled my situation but I not believe these other reviews that accuse them of supporting puppy mills.