PawradeReviews of pawrade.com

Great experience with Pawrade! The staff was very friendly and helpful! The process was simple and easy and gave piece of mind that the puppy was healthy. I would use them again and highly recommend them!

Speechless! All the experience was 10/10 since the election of the puppy til the deliver. They are so professional, kind, nice, I would recommend them ALWAYS!!!!!!

Pawrade was a terrific resource in helping us find our dog. The process was easy and straightforward. We were especially pleased with being able to view our puppy on a video call with the breeder. Also, the information and guidance Pawrade provided as new pet owners was extremely helpful.

The information was all sent in a timely manner Each person I communicated with were very polite and helpful. The entire experience was straightforward, and positive.

We are thrilled with the newest addition to our family—our happy new puppy. However, I feel compelled to share my honest experience with the Pawrade service. The travel concierge responsible for arranging the puppy's transportation could have been more responsive. Urgent messages dictated by the travel timeline were not adequately addressed. The $1,199 Airpanion service lacked transparency regarding delays in securing a nanny, which can take at least one to two weeks. Furthermore, since nannies fly standby, the puppy's arrival may be delayed further depending on their availability. This critical information should have been clearly communicated before buyers committed to using Airpanion or decided to travel independently to pick up their newly purchased puppy. Reaching the travel concierge by phone was nearly impossible, with responses on the message board taking 2–3 days. Additionally, the tone of communication lacked warmth and compassion, failing to make me feel valued as a customer making an important decision. I had to repeatedly call to get updates. While some staff members were helpful—answering calls and connecting me with the breeder to coordinate the puppy's drop-off at Springfield, MO airport—the travel concierge should have been more accessible and responsive by phone. This lack of communication was both frustrating and nerve-wracking. Additionally, getting a refund for the Airpanion service involved a $100 fee. I had to repeatedly inquire about the refund, and no one responded until I tried calling all the phone numbers I could find. Eventually, I received an answer. There should be one person assigned to oversee the entire puppy purchasing process, especially since this is in Springfield, Missouri, outside California. Purchasing a puppy is an exciting yet significant decision and a long-term commitment. Communication channels should have been smoother and far less stressful.

Everyone at Pawrade is great. They are very polite and professional. They guided me every step of the way in purchasing my new puppy. There communication and timeline was excellent. I felt very assured that I was dealing with a top-notch, reputable company. They really check you out and care about who they let purchase puppies from their breeders. I think the business is run very well and I would definitely buy from them again in the future.

Excellent service. They took care of every detail. Maintained me informed along the process and the puppy arrived in perfect state. Would recommend the company/service to people looking for a puppy.

Very happy with the puppy I received. She is very sweet and smart could not have asked for anything more. My puppy came from a good breeder and you can tell. Thank you for the great experience and my new puppy friend!