Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
7,080 approved reviews, newest moderated first
The team was professional, my dog is perfect, and the process was painless.
By Patricia M.
Response from Pawrade· Feb 25, 2025
Hey Patricia, Thank you for choosing Pawrade. Best wishes for many fun filled days to come with your new best buddy!
Hi please never use this site. They are a rip off and do not care about any animals. They care about the money and it’s sad. Please, please don’t EVER pay a dollar for this bullshit site
By Wendy
Response from Pawrade· Mar 7, 2025
Hey Wendy, we dont who you are so we cant really effectively respond to your claims here. We asked you through Trustpilot to provide more information so that we could address your concerns but you refused to respond. This leaves us with the likely implication that this "review" is from one of the many activists who regularly leave "reviews" on any business who helps folks find puppies for fully licensed and reputable breeders.
From the moment I reserved my puppy to days after ( maybe longer) I received my puppy, Pawrade has initiated contact to facilitate a smooth transition for my puppy. They emailed, texted and called to keep me informed of the process. When I texted questions, they always responded in a timely manner. Even the breeder reached out to us to see if we had any concerns or questions. Even though we have fully paid, Pawrade called and helped with my potty training issues. I now have a person to call if I am still in need of guidance. The bottom line…. I received a healthy, happy puppy who has already stolen my heart.
By Anne
Response from Pawrade· Feb 25, 2025
Hey Anne, Thank you so much for the kind words and thank you for trusting Pawrade. We really do work so hard to make the process seamless and stress free for our clients. Best wishes!
We are so happy to have our bundle of joy with us. He took to us immediately. We are excited to have him forever with us. Thank you pawrade ❤️❤️❤️❤️❤️❤️
By Meagan L.
Response from Pawrade· Feb 25, 2025
Hey Meagan, thank you so much for the kind words. We are so happy to hear that all went so well for you and your new furry family member. Best wishes.
This company refuses to honor a health guarantee. My puppy showed up sick, spent over 7k on medical bills, he died 2 weeks in. Joey Walsh from PetPay is submissive and incompetent. He honestly at this point is just vindictive and finds pleasure in not honoring health guarantees.
By Jered J.
Response from Pawrade· Mar 7, 2025
Jered, We are so sorry that your pup became ill. We were working to process your Health Guarantee claim, communicating with you constantly. Unfortunately, like any claim process there are procedures and protocols that have to be followed that ensure integrity. The fact is that you refused to allow us a reasonable time to process your claim and instead disputed your charges with your bank. This halted the process as we then have to respond to the bank which can take up to 90 days for them to respond. We cant refund disputed funds. This was explained to you and we pleaded with you to withdraw your disputes so we could process your claim and you refused.
Thet are great
By Chad W.
Response from Pawrade· Mar 7, 2025
Hey Chad, short and sweet and we will take it! Thank you for choosing Pawrade and best wishes.
Best puppy ever now here at home. Good communication throughout.
By Emily H.
Response from Pawrade· Feb 25, 2025
Hey Emily, Thank you for choosing Pawrade. Best wishes for many fun filled days to come with your new best buddy!
I cannot say enough good things about this company! From the very first contact to receiving my baby … it was top notch all the way. They have definitely manufactured a thorough and streamlined process. Every person I dealt with was kind, helpful, and genuinely seem to like their jobs. I HIGHLY RECOMMEND!
By Tammara L.
Response from Pawrade· Feb 25, 2025
Hey Tammara, thank you so much for the kind words. We are so happy to hear that all went so well for you and your new furry family member. Best wishes.
