Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
7,080 approved reviews, newest moderated first
It was great it’s nice when everything goes right thanks for everything wonderful experience thanks so much
By Albert S.
Response from Pawrade· Jun 17, 2025
Hey Albert, we are so happy to hear that all went so well for you and your new best buddy. Thank you for trusting Pawrade, and best wishes.
What made my experience the best experience in finding Hector my best little buddy, was the level of customer service by the agents I spoke with. They were caring, knowledgable, patient, and explained all the details I needed to feel comfortable with my purchase.
By Blair
Response from Pawrade· Jun 17, 2025
Hey Blair, we really do put in all the work to make the adoption process smooth and stress-free. Thank you for choosing Pawrade and best wishes.
As a breeder on this site that used them for years I have to say that they constantly flip people so you never know who you are dealing with! Also, as a buyer who uses a credit card can then, after delivery of the pup, turn around and dispute the charge leaving the breeder without payment and without a pup and no way to prosecute either as state laws are so lax that they don't prosecute for theft, so we are left to sue in small claims which means we have to travel there and then once we win the suit, we have no way to garnish wages either! All pawrade, Petpay and all their associated websites do is contact the credit card company and then turn you over to a collection company. THEY DO NOT CARE ABOUT THE BREEDER AT ALL!!!! All this website cares about is the sale and that they collect their fees! They will not sue the customer who stole your pup! I had this happen 3 times! Still, I have never seen a dime and when I confronted them, they banned me from their website! Excuse me???? My dogs NEVER HAD ANY ISSUES EVER!!!!! That's a blatant lie by pawrade in their response and I demand that if you want to say this, then provide proof! I have proof on my end! Proof at how difficult you are in dealing with and how you do not care about the breeder at all, ONLY THE MONEY! You also do not care about the pups nor do you properly vet breeders or especially buyers! I can post on here pictures and replies by pawrade to back my claims up! I have a yorkie i sold to a buyer pawrade supposedly vetted whom has a different name on their credit card than on their license, that the license and credit card do not have the same address as the buyer's profile either! Does this sound like an ethical company you want to buy or sell to??? Then look at their response to my original claim!!! And yes, I was removed, but not for the statement you claim! I was removed because I constantly asked about when you would pay me for my pups that sold, what you've done to get my puppy back or be paid for a buyer that did not vet out that even an 8th grader could do a better job of checking addresses and names on to make sure they matched! I was not removed because of any of your lies! If people would like, go on Facebook and look at my dogs on cowcreekkennels and look at all the positive responses and how beautiful our dogs are! Then go back to pawrade and look at the poor quality that they allow and then tell me how high of a standard they set! I have much higher standards on myself and that I was removed because I QUESTIONED YOU AND WANTED TO KNOW WHAT YOU WERE DOING TO PROTECT THE SELLER FROM GETTING RIPPED OFF LIKE I DID! YOU DID, AND CONTINUE TO DO, NOTHING!
By Kevin A.
Response from Pawrade· Jul 1, 2025
It is true that Kevin was a breeder on our program. And it is true that we removed him from our program. If you read his review, you can see that he confirms his pups were having issues that ultimately resulted in issues with payment initiated by the buyers. He was removed from our program for failing to provide pups that meet our high standards and expecting to be paid in full for them. The health and safety of the pups is our top priority, followed closely by providing only the best quality pups to our customers.
The Pawrade staff was very helpful and very responsive. The whole process was very easy and we love our new pup!
By Jlook
Response from Pawrade· Jun 17, 2025
Short and sweet, and we will certainly take it. Thank you for choosing Pawrade, and best wishes.
Was extremely hesitant to buy a dog online and trust a company to deliver. Pawrade was amazing from A-Z! No puppy mill pledge, great communication, seamless delivery with very kind handlers, and an absolutely perfect puppy! I highly recommend and will definitely search here again if I purchase another dog!
By Melanie B.
Response from Pawrade· Jun 17, 2025
Hey Melanie, we certainly understand that getting a new pup online can cause folks some anxiety. But no worries at Pawrade. We make sure you get the perfect pup for you in a completely safe and secure transaction. Thank you for trusting Pawrade, and best wishes.
The driver could learn to communicate with the client better.
By Ron
Response from Pawrade· Jun 17, 2025
Hey Ron, thank you for trusting Pawrade. We are sorry to hear that there may have been lapses in communication with the delivery crew. We will be looking into this and will certainly address the situation appropriately. Best wishes to you and your new best buddy.
Great communication and answered all my questions. Everything went exactly as stated- great puppy and wonderful experience
By Candace
Response from Pawrade· Jun 17, 2025
Hey Candace, thank you for the kind words, and thank you for trusting Pawrade. Best wishes to you and your new furbaby!
What a great experience! From start to finish Pawrade is amazing! It can be a little nerve racking paying so much for a puppy then waiting 2-3 weeks for it to arrive, but EVERYTHING was spot on and above all everything was done with our puppy's best interest in mind! THEY CARE! Our puppy is strong, healthy and AMAZING! Great job on the breeders! Wow! She is INCREDIBLE! And the Pawrade staff on communications & updates! A HUGE shout out to the puppy delivery guys! That had me a little worried too, but they transported her at the absolute best time (evening, overnight, into the morning) and sure enough she was delivered right to our doorstep! A sensational transaction, a sensational experience, and a sensational puppy has been added to our family! WOW!!! THANK YOU SO MUCH!!! The Bach's
By Jordan B.
Response from Pawrade· Jun 17, 2025
Hey Jordan, thank you so much for the wonderful review. We are so happy you chose Pawrade to help you adopt the perfect pup for you. And we are so pleased to hear that all went so well. Best wishes!
