PawradeReviews of pawrade.com

186 Seven Farms Dr #249, Charleston, South Carolina

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The Fair Hearing score

4.7/ 5

Excellent

7,080 reviews

Pawrade4.7Excellent

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Pawrade

At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.

Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.

Also known as: pawrade.com
Website: pawrade.com
Category: Pet Services
Location: Charleston, South Carolina
Listed on The Fair Hearing: 2026

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Aug 11, 2025

Very Deceitful Company

Please do not be fooled by the contract. If you reserve a puppy, it is non-refundable. My complaint is that the contract should have stated that out right. The language I believe was very deceitful. YOUR RESERVATION IS NON-REFUNDABLE would have been the most obvious understandable language from a 5th grader on up. This language would not have passed the IRB process for instance for consent forms in research. I rarely do ratings, but I can not stand deceitfulness and had to be honest. That language need to change immediately. Otherwise this company would get maybe a 4 or 4.5/5 because I do feel that my representative was trying to make a sale rather than being neutral. However, I like the organization of the website and process of purchase, as well as prompt reply of owners/breeders.

By Shanté

Response from Pawrade· Aug 12, 2025

Shante, we are sorry that you were not completely happy with your interaction with us. But your assessment here is simply not accurate or true. We issue refunds every day. Our cancellation and refund policies are presented to you during the checkout process before purchase and you are required to check boxes that you have read and agree to the terms. Reservations are not simply "NON_REFUNDABLE". That is patently false and misleading on your end. Because a puppy has a very short time that they are most likely to find a home, we do have a schedule based on time that has different cancellation fees. For example lets say you reserve a pup, then 2 weeks later, when the pup is scheduled to come home to you the next day, you simply change your mind. You have now greatly damaged this pup's chances of finding a forever home. Without even addressing the financial loss to our business and the breeder. Lets be fair and reasonable here. This is not an inanimate product you stick back on a shelf, it is a living and breathing animal who's welfare is the most important thing to us. Do you honestly think there should be a full refund? Any consideration for everyone else involved, including the innocent pup?

Pawrade reviews

7,080 approved reviews, newest moderated first

Aug 13, 2025
This was a smooth and easy experience…
This was a smooth and easy experience from start to finish. Pawrade provided me with do’s and don’t to get us started. They always had a quick response to any questions I may have had. I would definitely recommend them to friends and family. Thank you for my sweet little girl. I’m in love!!!
By Susan K.
Response from Pawrade· Aug 18, 2025
Hey Susan, we really do put in all the work to make the process as seamless as possible for our clients. Thank you for the kind words and best wishes.
Aug 12, 2025
Great experience and very helpful in…
Great experience and very helpful in connecting us with our newest family member.
By Matt & Tonya P.
Response from Pawrade· Aug 18, 2025
Hey Matt and Tonya, Thank you for the kind words and thank you for trusting Pawrade to help you adopt the perfect pup for you. Best wishes.
Aug 12, 2025
i am very grateful for pawrade in there…
i am very grateful for pawrade in there ability for me to contact me to my new puppy Frankie the experience was awesome and my puppy is in great shape and leaning new commands each day and he is growing well the staff at pawrade were amazing in answering all my questions regarding my new best friend Frankie a bernedoodle
By michelle F.
Response from Pawrade· Aug 18, 2025
Hey Michelle, we are so happy to hear that all went so well for you and your new furry family member. Thank you for choosing Pawrade and best wishes for many fun filled adventures to come.
Aug 12, 2025
Recommended!
Great experience from start to finish!
By Matthhew D.
Response from Pawrade· Aug 18, 2025
Hey Matthew, short and sweet. Thank you for choosing Pawrade and best wishes!
Aug 12, 2025
What a sweet fur baby!
What a sweet fur baby!
By Dee
Response from Pawrade· Aug 12, 2025
Hey Dee, short and sweet and we will take it. Thank you for choosing Pawrade. Best wishes.
Aug 11, 2025
We had a great experience
We had a great experience, we got our beautiful Carnation and she stole our hearts already! She got here a day earlier than expected but we were ready. I love how Pawrade communicated with us constantly through the process of her arrival and provided us with all of Carnation's information.
By Lulu D.
Response from Pawrade· Aug 12, 2025
Hey Lulu, thank you so much for the kind words. We are so happy to hear that all went so well for you and your new furry family member. Best wishes for many fun filled times ahead.
Aug 11, 2025
The puppy is great
The puppy is great. I wish there was a bit more communication Lots of confusing forms. Though I’m glad in the long run the process went very well. Yes I did tell my family and friends to use your service. I would use it again if needed in the future. Thanks again
By Mary P.
Response from Pawrade· Aug 12, 2025
Hey Mary, We are so happy to hear that you are so pleased with your new best buddy. And we do apologize for any speed bumps along the way. Best wishes for many fun filled times to come.
Aug 11, 2025
Very Deceitful Company
Please do not be fooled by the contract. If you reserve a puppy, it is non-refundable. My complaint is that the contract should have stated that out right. The language I believe was very deceitful. YOUR RESERVATION IS NON-REFUNDABLE would have been the most obvious understandable language from a 5th grader on up. This language would not have passed the IRB process for instance for consent forms in research. I rarely do ratings, but I can not stand deceitfulness and had to be honest. That language need to change immediately. Otherwise this company would get maybe a 4 or 4.5/5 because I do feel that my representative was trying to make a sale rather than being neutral. However, I like the organization of the website and process of purchase, as well as prompt reply of owners/breeders.
By Shanté
Response from Pawrade· Aug 12, 2025
Shante, we are sorry that you were not completely happy with your interaction with us. But your assessment here is simply not accurate or true. We issue refunds every day. Our cancellation and refund policies are presented to you during the checkout process before purchase and you are required to check boxes that you have read and agree to the terms. Reservations are not simply "NON_REFUNDABLE". That is patently false and misleading on your end. Because a puppy has a very short time that they are most likely to find a home, we do have a schedule based on time that has different cancellation fees. For example lets say you reserve a pup, then 2 weeks later, when the pup is scheduled to come home to you the next day, you simply change your mind. You have now greatly damaged this pup's chances of finding a forever home. Without even addressing the financial loss to our business and the breeder. Lets be fair and reasonable here. This is not an inanimate product you stick back on a shelf, it is a living and breathing animal who's welfare is the most important thing to us. Do you honestly think there should be a full refund? Any consideration for everyone else involved, including the innocent pup?

PawradeReviews of pawrade.com

Rating distribution

What customers rate

About Pawrade

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PawradeReviews of pawrade.com

Rating distribution

What customers rate

Pawrade reviews

This was a smooth and easy experience…

Great experience and very helpful in…

i am very grateful for pawrade in there…

Recommended!

What a sweet fur baby!

We had a great experience

The puppy is great

Very Deceitful Company

About Pawrade

More in Pet Services

Premier Pet Transport

HealthySmiles Pet Dental

Pet Relocation International LLC

HonestPet

Pawrade reviews

This was a smooth and easy experience…

Great experience and very helpful in…

i am very grateful for pawrade in there…

Recommended!

What a sweet fur baby!

We had a great experience

The puppy is great

Very Deceitful Company