Product was beautiful and customer…
Product was beautiful and customer service excellent
By Judith C.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
257 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pawbau is a brand for pet lovers, offering personalized jewelry and handcrafted accessories that celebrate the bond with your furry friends. Since 2022, over 35,000 customers have trusted Pawbau for custom pet name necklaces and unique pieces like our Hand-Painted Bag Charm — a leather bag charm hand-painted with your pet’s portrait using premium craftsmanship techniques. Looking for Pawbau reviews? Visit our Trustpilot profile to read real feedback from customers who love the quality, service, and attention to detail we provide.
pawbau (pawbau.com) has 257 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 234 reviews with 5 stars · Clear filters
Product was beautiful and customer service excellent
By Judith C.
The quality was great and received it faster than expected. Already recommended to other pet lovers!!!
By N E.
Looked just like the picture
By Heathermae K.
Great gift - my daughter loved it - captured her pup perfectly - what a great artist and company
By Russ R.
I am completely obsessed with this painted leather purse charm. The craftsmanship is next-level—the leather feels luxe, and the hand-painted portrait of my Great Dane is insanely accurate. It’s one of those pieces that makes people stop and ask who made it. I was so thrilled when the first one arrived that I didn’t even hesitate to buy a second!
By emily E.
I will say both items were beautifully made and we're exactly what I ordered for my girl. Thank you they are two great products..
By Dennis
I love pawbau!! the craftsmanship is EXCELLENT!! I love my charms and will for many years. Would love this as a wallet or a leather picture frame!!!! You will not be disappointed. The tags were delivered within 3 weeks...during the holiday season too. The likeness is beautiful!
By Colleen McQuillan O.
Helena completely captured Lady’s essence and spirit with her craft and produced a beautiful and unique piece for us. Helena also provided regular updates during the process and responded promptly when I replied to her email. I really enjoyed the short video Helena has on YouTube under Pawbau that introduces herself, her philosophy of her craft, and the process she employs to create each piece. I wholeheartedly endorse and recommend to anyone that might be on the fence about if these pieces are actually as accurate and meaningful as they are portrayed to be.
By Ron S.