Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
257 reviews
pawbauSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pawbau is a brand for pet lovers, offering personalized jewelry and handcrafted accessories that celebrate the bond with your furry friends. Since 2022, over 35,000 customers have trusted Pawbau for custom pet name necklaces and unique pieces like our Hand-Painted Bag Charm — a leather bag charm hand-painted with your pet’s portrait using premium craftsmanship techniques. Looking for Pawbau reviews? Visit our Trustpilot profile to read real feedback from customers who love the quality, service, and attention to detail we provide.
pawbau (pawbau.com) has 257 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 234 reviews with 5 stars · Clear filters
Bought this for a friend who lost her pup and not only was she blown away by the accuracy and perfection, but her and I are all ordering more of our living pets. The process is lengthy of course, but be patient because these are hand painted to perfection.
By Maria C.
The company was so responsive and professional. Helena emailed with updates and I was so excited to get my piece. The bag charm came out so beautifully and Helena did an incredible job depicting my dog and the piece is beautiful quality.
By Sarah K.
Handpainted handbag charm was done to perfection, and the communication with the seller was fantastic - every step in the process!
By Rachel A.
My charm is absolutely perfect! The quality is amazing and art looks exactly like my sweet puppy!
By Cassie J.
I received my hand painted tag from Helena. It is beyond any expectation. The quality of the leather tag is outstanding . Helena’s art work captures our pup so nicely. I just ordered a second tag. I can and do highly recommend Pawbau.
By Ellen T.
Beautiful product and really captured not just the likeness, but the spirit of our dog! Also delivered far faster than expected - a pleasant extra surprise. Would really recommend 👌🏻
By BC
The designer sent updates on process and progress. She was extremely engaged with me during the process. The charm is phenomenal!! Magnificently done!!
By Kaye W.
I LOVE the 2 bag charms that I ordered for a friend for Christmas. Helena was super responsive and helpful with the design and answered all of my questions within 24 hours. The charm is very high quality and so beautifully painted. I can’t wait to gift it this holiday season.
By Teresa C.
