Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
339 reviews
Paw.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Paw.com™ top rated orthopedic dog bed provides the best memory foam dog bed support for your pet's joints. Our pet beds are great for injured or older dogs with arthritis. Checkout our new line of faux fur dog beds for the modern dog bed look with ...
Paw.com (paw.com) has 339 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
339 approved reviews, newest moderated first
The product is great the website needs help, very hard to place orders with the site crashing
By JULIA ELLIS B.
Response from Paw.com· Mar 30, 2026
Good afternoon Thank you for your comments, we sincerely appreciate your feedback.
I love the products and they have been great at responding.
By Colin C.
Response from Paw.com· Mar 30, 2026
With sincere thanks from the Paw.Com Team
The white blanket came with black stitching, very noticeable. And wasn't as plush as shown in ad. Company did settle with me quickly for half. Also comparable blankets sell on Amazon for half! Wished I'd did my homework before buying!
By DEBERA M.
Response from Paw.com· Mar 30, 2026
Good afternoon Thank you for sharing your feedback with us, which we have shared with our Product team for future improvements.
Just received my order. Super quick shipping and quality product. Had a bit of an odor from maybe the vacuum sealing process but the blanket will do what it’s designed to do- protect our bedding. We’ll see how it holds up after washing.
By Sheila Q.
Response from Paw.com· Mar 30, 2026
With sincere thanks from the Paw.Com Team
The dog blanket I ordered did not look the same as the picture shown on the website. So, I initiated the return. Pay attention to the return policy, for restocking and return fees. Or you can prepay a $5.00. fee upon purchase to reduce the fee if returned. (Like return insurance). Company was very responsive.
By Annie M.
Response from Paw.com· Jan 6, 2026
Thank you for sharing your feedback. We understand that return policies are important when shopping online. Our policy is outlined clearly on our website prior to purchase and is designed to balance customer satisfaction with product integrity and industry standards. There is an option to purchase shipping instructions and free returns at a nominal fee during check out. We are always open to reviewing feedback and improving where possible. If you’d like to discuss your specific situation further, we encourage you to reach out to our support team directly so we can assist you at [email protected]. Happy New Year from the Paw.Com Team Thank you for contacting our Support Team. We will be in touch shortly with a resolution for you. Thank you for bringing this to our attention. Happy New Year from the Paw.Com Team
I would like to start by saying I do really like the products we have used from paw.com. We have two blankets purchased 2021/2022 (3&4 years now with semi-regular use), both that are still in use and in a condition you would expect from the dog’s blankets. We also have 2 beds with covers purchased in 2023 (2 years now), the dogs love both beds and while the one is rarely used (in a room we aren’t in often and the dogs aren’t in without supervision) and we have the runner bed but it has had a hole in the very top, center of it for over a year now and the company never has the replacements in stock, only says they can not provide an ETA on when they will be in stock and when asked will say the product isn’t being discontinued. I have attempted the purchase a new cover (for the 3rd time) today with no luck, and 1 year + is as long as I am willing to wait for the company to get stock without them being willing to provide any timeline or offer any product support. Replaceable covers was one of the big reasons we chose these beds and if the company won’t allow us to purchase a new cover (a product STILL listed on their website), I think people need to know that before they purchase. The runner is our dogs favourite bed and the cost/value of it was really worth it to us (even paying for replacement covers) because they fit a lot of our in needs in the space, such as not sticking out 4 feet from the wall but still fitting our XL dogs, and the dogs actively choose it over their other beds. We have received many compliments on the runner and we have recommended it multiple times. I am no longer recommending this company for dog beds. You get exactly what you expect from the products and the ability to purchase replaceable covers made up for the quality of the bed covers (the quality isn’t bad, but there are tougher options out there in this price range) but the accessibility and customer service make what could have been a staple item in our household for decades just another product we now have to find an alternative for.
By Kylie
Response from Paw.com· Jan 5, 2026
Thank you for sharing such a thoughtful review and for being a long-time Paw customer. We’re really glad to hear how much your dogs have enjoyed our beds and blankets over the years, especially the Runner. We understand how frustrating it can be when a replacement item is unavailable, and we appreciate you calling this out. Availability can vary by style, and we’re always working to improve how we communicate around restocks and product options. We truly value your feedback and the support you’ve shown our brand. It’s customers like you who help us continue to improve. Happy New Year from the Paw Team Good morning, may we ask you to contact us referencing this review so that we can find a solution for you. We look forward to hearing from you soon. Happy New Year from the Paw Team
Was told 4-6 days. 14 days later and not received. Needed for Christmas Day. Waste of time and money.this review is on behalf of my husband hence why you haven't got a record of the order with my email, it arrived too late on 29/12
By rhiannon
Response from Paw.com· Dec 29, 2025
Good afternoon Rhiannon Thank you for your comments. We are unable to find an order to United Kingdom during the last 6 weeks, may we ask you to share your order number details with [email protected] so that we may have an opportunity to review and assist you? We notice that you have shared your email ID and we do not have any orders nor correspondence in our systems with this email ID. If this order is for your husband, please do share the Email ID associated to the order. We do not see anything in our system. Please let us know how we can help. Happy Holidays from Paw.Com Team
If you want to review products you must buy a decal for 5.00? Then in there products to review items the charge you retail prices maybe a buck or 2 cheaper really?
By Tm
Response from Paw.com· Dec 10, 2025
Good afternoon, May we ask for further information about your interaction with us? We do not sell decals at our store at all. Please reach out to us at [email protected] if we can be of assistance. Happy Holidays !
