Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
422 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Defiantly decadent makeup created by the world's most celebrated editorial and runway makeup artist, Pat McGrath. Explore all of the Pat McGrath Labs creations on her official site.
Pat McGrath (patmcgrath.com) has 422 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
422 approved reviews, newest moderated first
I ordered from Pat McGrath on the 15th August.This is now the 4th September and I still have not received my order.Despite numerous emails I am getting no where.Its obvious the shipment is lost but they keep saying they’re looking into it.Extremely frustrated and disappointed with customer service.
By marjorie A.
I placed an order on the 2nd August, chased it up a week later and it’s still not beyond the acknowledged state. I have now written 7 chaser emails, and two messages and have not received a single response to tell me what’s going on. Absolutely shocking service, I am disgusted with this company, thankfully I paid with a credit card so going down the chargeback route. Do not touch them.
By Claire F.
I wouldnt bother ordering anything from this brand. The customer service is abysmal. The product quality is good until something fails. You then need customer service support and you are ignored. I raised a complain in April regarding my concealer’s head breaking, mind you it cost me £35 just for a mere concelear for it to breat 2 months later. I shared images with them and was simply ignored. A product is only as good as its customer service. Never again!!
By Nana M.
They've sent at least 3 emails regarding the shipping date that keeps changing. Won't be buying from this place again.
By Stephanie O.
Worst experience ordering from their site, don't bother, they say 2 days to deliver but its a lie, order sites unfulfilled for a week. No human customer service all replies are AI. Never again, go in store or order from 3rd party, they dont have their distribution set up to take orders directly.
By Annie I.
FANTASTIC!!!! I can not buy lip gloss Prima Donna in UK so I shipped from USA and it was great price, customs included, free shipping over 40 pounds and FedEx was on time. What not to like. GREAT. Best lip gloss ever so is delivery. 5 star
By Inguna
Elson4 Liquilust is less than legendary in terms of wearability. I am so disappointed by this lip colour. The colour itself is stunning, and the only reason this gets one star. But the "stay" factory of this lip colour is so poor. It comes off on everything. I was expecting it to be a colour lock colour that dries and doesn't budge but it's been on an hour and I feel like it's everywhere!!!
By Sam G.
I bought the lipstick Ibsessed!, Elson and Elson 4. All of them are bad, with very bad quality and the worst is that they are having tons of chemicals which are dangerous for the health. I check them with the nontoxic apps. Very, very disappointed. And when you thing about how expensive they are and this bad quality… it’s are shame. YSL, Dior, Chanel and RMS, Sephora and other luxury brands are not using this harsh chemicals. Why Pat McGrath is using them and is not thinking about the health of her clients?
By Gala
