Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
745 reviews
PatioHQSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2016, PatioHQ offers innovative products featuring quality craftsmanship to enhance our customers’ enjoyment of the outdoors. We think you will find the everyday prices on our website to be very competitive for high quality outdoor furniture and made in the USA cushions. We hear all the time that our prices are too good to be true, what’s the catch? There’s no catch, we don’t spend millions of dollars on marketing and we are online only which alleviates overhead costs, those savings are passed onto the customer. You may also customize individual pieces and furniture sets with our vast offering of beautiful, durable outdoor fabrics to truly make each piece your own.
PatioHQ (patiohq.com) has 745 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 109 reviews with 1 star · Clear filters
The shape and fill material did not match what I ordered and was billed for.
By Jeff
Response from PatioHQ· Jan 8, 2026
Thank you for sharing your feedback, Jeff. We’re sorry to hear that the shape and fill material did not match what you ordered. We kindly request you to email at [email protected] your order number so we can review this and assist you further.
I am convinced this company is a scam. I ordered cushions from them. The interior edges of the Sunbrella fabric were very frayed because there was no actual finish to those edges. This made it difficult to even unzip and zip the cushion covers. Also, while it says on the website that the products are made in the US, I could see very clearly from the FedEx tracking that these cushions came directly from India. When I got in contact with the company, they just kept asking for photos, which I gave them, and videos, which I gave them, and more of the same. I think they just bargain on providing a bad product with a fake origin and hoping no one has the energy to follow through on their multiple requests for additional information.
By MNixon
Response from PatioHQ· Nov 29, 2025
Hi Marily, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Terrible experience so far. I place an order over the weekend and received an email telling my order had not yet been completed. I thought I failt to checkout so I revisited the site and finished the order. I immediately emailed the company over the weekend after their chatbot could not help me. I was aking them to confirm only one order had been placed. Monday they email me and state they could once again find no orders. Then later in the day, they email me and state that 2 orders had been placed and they are charging me for both. BEWARE!!! FRAUD!!!
By Margie M.
Response from PatioHQ· Nov 25, 2025
Hello Margie, we are sorry for the inconvenience caused. We send the order confirmation email as soon as an order is placed. Upon reviewing your order details, it appears that you were referring to a different email address than the one used to place the order, which may have caused the issue. However, we truly appreciate your feedback in regard to the service and will take it into consideration to improve our customer experience. Our team has reached out to you via email regarding the cancellation of one of the orders as requested. If you have any other concerns, please feel free to contact us.
Their website lies. "Made in the USA" sits boldly on their website landing page. Why then does the product ship from India? Then they'll respond that some manufacturing happens in the US.. but that's not what your site says. If lying like that isn't criminal, it should be.
By Richard A.
Response from PatioHQ· Nov 17, 2025
Hello Richard, thank you for your feedback. We sincerely apologize for any confusion caused. Please be assured that we take customer feedback very seriously, and based on the concerns raised, we have updated the relevant information on our website. If you have any other concerns, please feel free to contact us.
I’ve called and sent multiple emails and no response. We received part of our order and nothing looks like what it was supposed to be. I got one email that they received a ticket and will follow up and there has been not a single response. This is so disappointing and frustrating especially since we paid in full. We also never received our second shipment and not a single reach out from the company.
By Kathy
Response from PatioHQ· Oct 24, 2025
Hello Kathy, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
This was the worst experience I have ever had with a retailer in my life. Initially, my order arrived two weeks later than originally estimated. The order then transposed the measurements between the seat and back cushions. When I complained, they required me to submit videos of what I had received. The second order I received next had the correct measurements, except I received 4 seat cushions, instead of 2 seat cushions and two back cushions. I complained again. This time they again sent me two seat cushions instead of two back cushions. To this day, I have never received back cushions with the correct measurements and customer service has not responded to my complaints.
By Debbie B.
Response from PatioHQ· Oct 16, 2025
Hi Debbie, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
In summary, I ordered two 1-piece bench seats and two 1-piece backs for an outdoor sofa. I was sent 12 individual pieces that don't fit properly. I have gone through roughly 10 email exchanges with them with no resolution. I would recommend to everyone not to order from them to save yourself a headache when the wrong or inferior product arrives. You will avoid a headache.
By JM
Response from PatioHQ· Sep 10, 2025
Hello JM, we’re truly sorry for the inconvenience caused. After reviewing your order, we found that it was placed for the Sofa Cushion – 3 Seat & 3 Back. As the product name indicates, it includes three seat cushions and three back cushions, not a single-piece cushion. Since you selected 2 quantities of this product, a total of 12 cushions were delivered. The order was manufactured exactly as per the details provided and the specifications mentioned on our website. That said, your satisfaction is very important to us. Our team has reached out via email to address your concern with the best possible resolution. We also value your feedback regarding our service and will use it to further improve our customer experience.
Ordered items on 7/18/25 with a delivery date of 8/4/25 initially. Delivery date has been pushed back multiple times with most recent update of 8/28/25. It is 9/4/25 and I have no items or tracking. Multiple emails and phone calls. Nobody is able to find my order or the tracking but claim it was completed.
By Clair
Response from PatioHQ· Sep 4, 2025
Hello Clair, we sincerely apologize for the inconvenience caused. As we see, you have already filed a chargeback on the order, and our team has processed a full refund through the chargeback. We have also shared the email confirmation with you regarding the refund. Please be assured that we will take your feedback into consideration to further improve the customer experience.
