Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
133 reviews
PatioDepot.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our Company focuses in delivering top of the line products to our customers with an exceptional customer support to make your patio look and feel like your personal sanctuary.
PatioDepot.com (patiodepot.com) has 133 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
Showing 7 reviews with 4 stars · Clear filters
Was told my final selection would be viewable prior to my submitting order. I could not find it so I am almost buying on the blind. Didn't clearly see any time frame for custom made chairs. The fact that it will be so long is annoying but it is what it is> I just wish it wasn't.
By Joe Mc C.
Four stars so far since their customer support was very good. I have not yet received the product.
By William P.
Purchased the cantilever model, a 10 footer. Very attractive color(red). The fabric and ribs and pole were solid. Had to order the base separately, which was made up of four water-filled plastic units. The steel base support was light-weight metal, which came with the umbrella. The umbrella itself was sturdy. It is fairly wind at this site, and I attempted to replace a damaged piece Spare parts were unavailable. The vendor did replace the unit at a low cost. Unfortunately, I found it necessary to replace the unit with a non-cantilever unit. Of course, the cantilever was better for shade and provided shade for a large table. The one concern I had was that there were no instructions on how to set it up and use it when it arrived. I was able to get some on line from another provider, which were adequate. In terms of cost, I found that last October I got a large, non-cantilevered umbrella with an incredible discount (clearance), and bought a second one as a backup in case I needed spare parts. I just received a call from the folks at Patio Depot, who offered to replace the one from last year.....very nice of them. I may take them up on the offer, and gift it to my in-laws. BE SAFE, folks!!
By David S.
Shipment and ordering was quick and well packaged. Good quality. The color was not exact as represented in photos. Ordered yellow which looked more chartreuse but is actually butter yellow.
By Tamera Tammie Mulrine B.
Our first patio umbrella broke! They replaced it and we only had to pay $50 for shipping. It was cheaper than shipping it ourselves.
By Teresa M.
Price was right, delivered quickly. Good quality. The only compliant would be a flaw in their design, where the entire vertical bar will turn in a breeze.
By Russ Van N.
The company goes out of its way to satify its customers.
By Diane
