Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
133 reviews
PatioDepot.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our Company focuses in delivering top of the line products to our customers with an exceptional customer support to make your patio look and feel like your personal sanctuary.
PatioDepot.com (patiodepot.com) has 133 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
Showing 45 reviews with 1 star · Clear filters
It's been close to 2+ months & I'm still waiting for my patio umbrella 😂
By Margaret G.
Response from PatioDepot.com· Oct 30, 2018
We would love to make things right with you by sending you what you need or issuing a refund. Please give me a call at your earliest convenience at 1-800-293-0150 so we can discuss the best solution for you.
Unfortunately the umbrellas are of poor quality. I ordered two umbrellas one fell over with in the first week from light wind in bent three arms in the fall. They replaced it for free the other fell over a few weeks later with the same result. I called To find out the replacement was free but shipping cost was $50 now because if was after 30 days. My fault for not reading warranty. I feel most review on website are fake. Also save fabric to cover fire wood pile, biggest initial concern was also found out to be true... the color fades bad. Justin Jacksonville, Florida
By Justin R.
Bought a patio umbrella and it broke within the first week. For the price I paid (over $400 with recommended base) this was of poor quality. The base was not the correct size for this umbrella and it slipped out of the base and fell to the ground and broke on a slightly breezy day - 10 mph wind. Nothing about this umbrella is of quality. The aluminum is thin. The cam slips. I emailed Patio Depot, but never received a response. All in all, poor quality at any price and a company that won’t even respond.
By Peter M.
Response from PatioDepot.com· Oct 24, 2018
Hello Peter, We don't have your phone number on record so we cannot call you to discuss this issue. We don't have any records of you contacting us by email or by phone. We would love to help you resolve this problem. Please give us a call 1-800-293-0150 at your convenience. Thank you Robert Hammond
Don’t waste your money. The umbrellas we paid over $1,000 for were worthless. We tried to return them due to their defects. No go! I should have reported this place to the BBB. Horrible!!!
By Edmond R.
Response from PatioDepot.com· Oct 24, 2018
Hello Edmond, We are very sorry to hear that you are not happy with the umbrellas you ordered. We would love to make things right with you and find a way to keep you as a happy customer. Please give us a call at 1-800-293-0150 at your convenience so we can discuss a better solution. Thank you Robert Hammond
Patio Depot may be a scam. I received damaged product and they will not make it right. They do not return e-mails. When I call they promise to respond but then nothing. I took pictures of the damaged delivery and of the damaged product. When I reported the problems, I received an email telling me they would immediately begin the replacement process. Two weeks later, still nothing and they will not respond. STAY AWAY!
By Gary C.
