PassportPhotos.comReviews of passportphotos.com

Passport Office does not accept the picture. I also had to email numerous times in order to get printed copies.

This company is either a con or those working for it have no idea how to provide customer service. Firstly, we never received our passport photos. We did receive a digital image (which I then had to go print). The BIGGEST issue I've had is their customer service - because they have not sent my photos, I do not have what I need to send in with my passport application (i.e. date of photo or a location on the back of the photo). After at least 4 emails requesting the same thing, they have not been able to give me this information, nor do they have any phone number for you to contact. It's a complete joke, and I no longer believe this company is legit. FYI - providing a "24/7" contact on your website using an online form is not 24/7 access. It's things like this that flag - something isn't right here.

Had to take multiple photos all rejected for various reasons. I followed the instructions each time. After about the 4th or 5th submission and a month later… I finally gave up.. I think they are a scam just making up excuses as to why the photo won’t work so you’ll give up…. Buyer beware do not use this company… I was scammed

My experience with this website has been extremely disappointing and raises serious concerns about its credibility. The site claims to have “12,597+ 5-star reviews,” yet there is no visible or accessible way for customers to leave a review, which calls the authenticity of those ratings into question. I placed an order for photos on March 9, 2026, and have yet to receive them. Furthermore, I was never provided with a tracking number, leaving me with no way to monitor the status of my shipment. It is concerning that a business claiming to assist individuals with essential, time-sensitive documents—such as those required for citizenship and passports—fails to deliver on its promises. Based on my experience, I question whether the positive reviews are genuine or AI generated. I would strongly advise others seeking a reliable at-home passport photo service to consider alternative providers. DO NOT BUY FROM OR TRUST passportphotos.com

I ordered the photos to be delivered to Spain, 8 photos cost 50 Euros, they never sent the photos, I sent two emails to them asking why not and got no replies. DO NOT BUY PHOTOS from this website

This is the WORST and most confusing service I have ever experienced in working with an on line company. I placed two different orders for passport photos with this company Each order was initially accepted, but a few days later, after thinking the task was complete, I received two separate email notifications that my photos did not pass their second, in house, inspection. Nether communication cited an order number, so I assumed it was both orders. I was billed for these orders upon the first acceptance. From there, I submitted MANY (7x) new photos. Same result, taking over a week. Finally, I was told my computer (a new Lenovo notebook) was the problem and the camera did not produce enough resolution for the photos to pass. Come on, really?? At the same time I was receiving notifications of photo failures, I received an email saying one set of photos was sent out. Which order? Did the photo finally pass? Their on line customer service replies could not tell me. Frustrated, and having wasted a great deal of time, I asked for a refund on my orders citing my dissatisfaction with the quality of their service and the fact they could not deliver what was promised on their website (convenience, expediency, and an actual product). As soon as I requested a refund, I received notice that a second set of photos was sent out. Which order?? No information. I no longer believe this is a viable company. I believe this is a scam!

It's a scam, DO NOT USE THEM!

Uploaded my photo, it passed this website's compliance checks, so paid for the photos, which then did not actually comply with the official government passport requirements. Also, I thought I was getting a digital copy of the photo along with the physical copy, but that wasn't the case.