It just works.
It just works.
By Tom O.
Response from Passpack· Jan 16, 2025
Hi Tom, thanks, you nailed it!! Best regards, Decker G Team Passpack
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
137 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Passpack is an enterprise-class credential management platform serving teams and organizations worldwide that need to protect their digital access simply, securely, and affordably.With over 300,000 users protecting more than 8 million credentials across six languages and active expansion into European, Asian, and international markets, Passpack is a global company on a growth trajectory. Our strategic partnership with Hennge, a leading Japanese cloud security provider, reflects the enterprise-level trust we've earned as well as the standards we hold ourselves to.We built Passpack exclusively for businesses. That focus shapes everything: our product roadmap, our pricing model, and the way we think about our customers' compliance obligations. SOC 2 Type II certified, GDPR and CCPA compliant, and continuously improving. 2026 brought a redesigned platform, a growing team, and new features our customers requested.In business for over 12 years. A 28-day free trial so you can be confident before you commit. A 99.9% uptime SLA because your team can't afford downtime. Transparent pricing with no hidden add-ons.Security. Productivity. Compliance. Built for business from the ground up.
Passpack (passpack.com) has 137 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
137 approved reviews, newest moderated first
It just works.
By Tom O.
Response from Passpack· Jan 16, 2025
Hi Tom, thanks, you nailed it!! Best regards, Decker G Team Passpack
Immediate response. Effective resolution. Amazing!
By Ievgen P.
Response from Passpack· Jan 13, 2025
Hello Levgen, thank you for your feedback, excellent customer support is a continuing focus. Best regards, Decker G Team Passpack
I had the pleasure of being assisted by Chris, and I must say that my experience was outstanding. He responded to my issue very quickly and efficiently, providing a solution that resolved everything. Chris's professionalism and promptness made the whole process seamless. I highly recommend this service and Chris for anyone needing help. Thank you for the excellent support!
By Kathleen G.
Response from Passpack· Jan 2, 2025
Hi Kathleen, many thanks for sharing your experience. We strive every day to provide the very best support to all our valued customers. Best regards, Decker G Team Passpack
Always works, very flexible, reasonable value
By Jeff C.
Response from Passpack· Nov 1, 2024
Hi Jeff, many thanks for your input which we value. Best regards, Decker G Team Passpack
Super difficult to login. There is no mobile app with fingerprint or faceid login
By customer
Response from Passpack· Nov 1, 2024
Hello There, thank you for. your feedback. On login the steps are critical for security reasons. If this is referring to mobile use we have native apps planned to be released in Q1 2025. If you need any assistance regarding login please contact us at [email protected]. Best regards, Decker G Team Passpack
The product just works
By Gary
Response from Passpack· Nov 1, 2024
Hi Gary, thank you for your feedback, functionality alongside ease of use and security is our DNA. Best regards, Decker G Team Passpack
Passpack has been a reliable means of securing and organizing my passwords for years, and with the new UI, it's easy to copy/paste and gain access to your accounts on any computer.
By Scott S.
Response from Passpack· Oct 17, 2024
Hi Scott, many thanks for taking the time to provide your important feedback. Your experience is our focus every day. Best regards, Decker G Team Passpack
Contacted customer service via email several times without a response.
By customer
Response from Passpack· Sep 23, 2024
Hi Tony, I do see back in August 2021 that you had sent in tickets to our support desk and apologize that your issue was not fully resolved to your satisfaction at that time. We are dedicated to providing excellent customer service. Please contact us at [email protected] for any assistance with your account. Best regards, Decker G Team Passpack