Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
13 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pass Travel Usa is listed under Activities & Tours.
Pass Travel Usa (pass-travel-usa.com) has 13 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
13 approved reviews, newest moderated first
SCAM!!! They are now charging $90 to fill out a form that is FREE. And you still have to mail it in, pay the renewal fee and get new photos. They do NOTHING except get you to pay for them to steal your information. There's a tiny disclaimer at the top of the site meant to indemnify them, but you do not have to accept it to continue using the site, which feels really crooked.
By Carolyn
THIS IS A SCAM! YOU CANNOT PAY FOR A NEW PASSPORT ONLINE. YOU CAN ONLY USE A CHECK OR MONEY ORDER. AND THE APPLICATION IS FREE YOU CAN FILL IT OUT IN ANY PASSPORT ACCEPTANCE AGENCY OFFICE. THIS IS A SCAM, SAVE YOURSELF THE MONEY.
By Ace
This is not the official USA passport website.
By Roy
This company pretends to be the State Department passport renewal site. They steal a whole bunch of personal information, then try to charge you for some service that is free on the US government site.
By Karen H.
SCAM ALERT!! They fool you into thinking you're completing a passport renewal or new passport form. They charge you $130 which coincidentally is the same price as a renewal. Once process is complete, they email you and you discover that they charged you not for the renewal but to allow you to complete a form that is free via the US Govt. Complete SCAM! They also now have vital info like SS#, etc. Who knows where that's going?! I would also add, there are hundreds of reviews like this, I just wish I saw them first. AVOID THIS SITE AND SERVICE!!!
By Sam D.
