Terrible
Placed an order - waited a week - sent an e-mail to check on the status - no response - received a text from Paypal that the order was refunded. Absolute garbage experience.
By Steve
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
432 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PartzStop Store - home improvement and industrial parts, tools, cleaning supplies and home appliances mainly focused on heating, ventilation, air conditioning.
PartzStop (partzstop.com) has 432 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 40 reviews with 1 star · Clear filters
Placed an order - waited a week - sent an e-mail to check on the status - no response - received a text from Paypal that the order was refunded. Absolute garbage experience.
By Steve
I ordered a part for my furnace and it is winter, but it has not shipped after four days and we are still waiting for an update as to when it will ship. It would be great to gave heat again.
By William D.
They cancel my purchases for no reason. This is not a reliable business. While I was waiting for the part I purchase for my furnace I found out that my order was cancel for no reason.
By Florian
Asking for reviews before the product even shipped. Let's focus on getting the product out the door first before asking for ratings.
By Stephen H.
You canceled my order as you could not fulfill an order of 1. Yet your site, days later, still shows that you have units in stock.?????
By JS
Order was cancelled for no apparent reason according to the message partzstop sent when I inquired about the status of my order.
By Jeffrey C.
Part ordered while in stock, order canceled, not in stock, still in stock on website, ok can't keep track of inventory. Tried a third party site who said in stock, order canceled again. Its not a new part or rather old. If you can't atleast keep your inventory count correct in today's day in age. You've lost my confidence in you and my business.
By Ben
Never showed up and no contact WAITING !!!!!!!!
By Guest