Party CityReviews of partycity.com

If I could give 0 stars I would. The party city in Northbrook IL is horrible and the manager Mark is rude and condescending! I have never been treated so rudely in all my life.

missing 1/2 of my order ( of course the themed balloons that made the bouquet). Said they'd only give me 50% back - It was embarrassing to show up and see a little bunch of cheap balloons that I paid $72 dollars to buy and deliver - of course they didn't refund delivery fee. New York City store

Party City did not honor Certificate Party City was sued in court and customers were awarded compensation in various forms. Most were awarded a $9.00 certificate to use towards merchandise and in the terms of the settlement it stated there was no expiration date to use the certificate. I tried to use mine at the beginning of June 2024 and was told they had "closed" out the "system" on these and they would no longer honor it. I explained that there was no expiration date per the settlement and that when these were first "issued" during Covid that I was not doing any partying and that after that I had part of my lung removed so again I was not doing any partying. The were firm in that they would not honor the certificate or issue me a new one and could only offer me whatever there current "discount" might be. The discount was much less than the $9.00 I should have been able to use as I was not purchasing $50-90.00 of merchandise in order to get the same amount with the discount they offered. If the certificate had indicated a time that it would expire, I could understand there stance, but when it specifically said "No Expiration Date", I was very frustrated and upset with there stand on not honoring it. I will never purchase anything from them from here on since they don't honor their word to their customers.

I had a very bad experience at the Everett Party City at Everett Mall. Very rude and unprofessional employees and poor customer service. Never will go back to Party City.

Wow. The reviews are horrible for party city. I had a job interview and there registers weren't working and I could see the gal was struggling. She kept saying it. When I finally got to my interview the manager walked 10 feet in front of me and very little conversation. She looked down at my feet and it made me nervous. Personally I knew it was her when I saw her. Pancake makeup and false lashes and her blouse was tied in a knot right under her boob's she was displaying. She said she would let me know today,but if I didn't call in a week. We'll that tells me don't bother. Employers have this crap attitude don't call us. Maybe we will call you. And other people don't bother. They only hire younger kids.

Wish I read these reviews before I purchased from here. They messed up on graduation announcements I ordered. I didn't realize it till later and they told me that the 30-day ran out and I was only 2 days shy. And they wouldn't provide a refund. So please be careful ordering anything from here.

This is for the Winchester VA store. We saw quite a few things with no prices displayed at all. I bought a package of squirt guns for an upcoming family reunion. They were priced $9. When they charged me $10.50 instead, I questioned it. One cashier (female with reddish hair) walked over so I could show her the displayed price. She acknowledged that the price was, in fact, shown as $9, then kept shrugging her shoulders and repeating, "I don't know what to tell you." I told her that I should be given $1.50 refund, and she said they couldn't do that. She just kept shrugging and saying she didn't know what to tell me. Me, and all 7 family members that were with me, were shocked at the fact that she didn't seem to care and at the fact that they could not, according to her, give me a refund for the difference. I ended up walking out, but then realized that I should get a picture of the displayed price tags. I immediately (within seconds) went back in, but the cashier had already ripped the price tags down. The cashier who had rung up my purchase (female with multi-colored hair) saw me and basically scolded me for not coming to her about the issue - she was with other customers, though. ? When I walked back over to the counter, both female cashiers told me that things ring up the wrong price ALL THE TIME and there is nothing they can do. They said that the price stickers might have been from last year. It's not the $1.50 that is the issue. It is the COMPLETE LACK OF CARE of the employees that has me stunned. They did NOT care AT ALL. To them, it was just standard operating procedure. We will not be purchasing anything from Party City in the future. The staff at this store definitely needs trained on how to do their jobs.

I join in with all the one star dissatisfied reviewers. My only way to get the word out and get my moneys worth for poor quality and bad products that cost a lot. I did get helium balloons too, not ordered just popped in thinking a party place would have great selection and good quality balloons. I paid a fortune for the ballooons and got the high float to ensure they last longer. I have helium ballooons before last almost a week in the past from other party places and even Safeway. NOPE. Not here. Lying on the floor in less than 24 hours! Flowers cheaper and last more than 24 hrs. I called twice, first time I was disconnected holding for a supervisor, second call back I was put on hold again for over 6 min but not placed on actual hold so I could hear the staff talking. They had forgot I was on hold. I was told they do NOT take returns and that the balloons do not last more than 24 hrs. If you buy them, make sure you are willing to trash them the next day. They will replace the balloons for another 24 hrs. Not sure how many times they will do that. Prob none, They were a gift from a 3 yr old to his grama so no receipt. So without that, no replacement either. Hard lesson or maybe a good one for a child that party city will gouge you so buyer beware. !!!! Just buy flowers little boy. They are way better and a great gift.