Party CityReviews of partycity.com

Always check for manufacture packaging date. Bought makeup package from party city. It's now Halloween morning and tried to do my son's makeup. The makeup is dried out. Tried to use water and that didn't work. Looked for a best before date, only to discover it was packaged in May of 2023. Don't buy makeup from a place that recycles products that spoil, from year to year. I don't have enough time to go buy proper makeup now so he will not be dressing up as we have run out of time. Thanks party city. Never again.

I am writing this to inform you of my displeasure with your store and business in Tulsa Oklahoma (5301 East 41st Street). My wife and daughter went to this store location to purchase a blue, hot pink, and green tutu, which they found effortlessly at this location. However, when they checked out the tutu’s that should have been $11.99 each were now $22.00 each at checkout. When I looked into this price I confirmed they were $11.99 online at this very store location, and if I were to do a pickup that is the price I would have paid, not $22.00. Sadly, when I called customer service to ask about this, they told me the stores can put the prices at whatever they want to. Then, I called the store location and spoke to the clerk about our purchase, who remembered our purchase. She said she spoke with the manager when my wife asked about the price discrepancy at the store, and she told me over the phone that whatever the price tag says is what the price is. Needless to say, I am highly unhappy that I could order these tutu’s online at this store location and get them for $11.99, not $22.00. Customer service and the store clerks made me feel like I was robbed and lied to. I am at this point I will never shop at another Party City again, not knowing whether I will be dealing with a conman and thief. I thought about buying the tutu’s online and returning the them. However, when I looked at the receipt I felt like I could return them, but it also stated on the receipt that Halloween costumes could not be returned for money back, only store credit. I felt like this prevented me from returning them even though I am pretty sure that these tutu’s are not considered Halloween costumes, but the manager who I feel like is a snake and a cheat would just lie and say it was a Halloween outfit.

I ordered a product through this website, and when I needed to change the size of an item I ordered, there was no way to do so without incurring additional undisclosed expense. I realized immediately after placing the order that the size would be wrong, but there was no way to modify the order through my account. I tried the text, chat, and call options to customer service and could not get in contact with anyone. Overnight my order shipped. I finally got through to someone via phone the next morning while the chat and text were still not working. They said my only option was to return the package at my own expense. The website does not disclose up front that you would have to pay to return an item. I said that I purposely ordered additional products to be over a $59 purchase price and receive free shipping, so I would expect the company to also cover the cost of return. They said they have no way to do that. I don’t think it’s ethical for a company to operate online if they don’t have any way to help online customers when there is a problem with their order.

Went to a party city store with my wife over the weekend and was extremely disappointed in the mask selection. Will be buying online from now on

Hello , Creo el personal debe tener mejor entrenamiento , más de 10 minutos en una fila , y la chica que cobra nada de avanzar , le pregunto lo mismo a una persona que estaba atendiendo más de 5 veces , un señor que está detrás de mi le pregunta algo a otra asociada y viendo que estaba después de mi lo atendió , me tuve que ir , eso fue en la sucursal que está cerca de Milenia mall, muy mal servicio , no malo malísimo .. Att Yasmin cc .

Employees I had interactions with at many locations have all been great. Just a BEWARE when purchasing animatronics. Purchased one said to be new only to find out it was a return (because it didn't work). Spoke to someone at corporate who just read his line of how sorry he was. Wasn't even looking for a return, just the part that was broken in the "unopened" box. I unfortunately will not shop there again any time of the year.

I Went To The Wheaton Location & I Ordered Balloons To Get Delivered To My Home 20 Days Before my Daughter Party & They Were Extremely Late & They Did Not Come Until 30 Minutes Before The Party Ended ! I Would Never Shop With This Location Again, They Are Giving Me A Refund Due To Everything Going Wrong !!!!!

Customer service is terrible. Party city messed up my address and shipped it to the wrong location, claimed it was ups fault but refused to refund me or replace the item I never received. I had to open a chargeback dispute with my bank. I will never purchase another item from them again because they ruined my son’s first birthday.